Insurance... slow, outdated, and a frustrating experience for businesses.
But it doesn't have to be.
For businesses and fast-moving startups / scaleups, the customer experience has fallen far behind, leaving them underserved and at risk.
At upcover, we're flipping the script by providing innovative, tech-driven insurance solutions that businesses love—tailored, fast, and built for the pace of today's world.
About upcover
upcover is Australia's #1 online insurance broker and one of the fastest growing insurtechs globally,
providing commercial insurance solutions to Australian businesses.
Operating at the forefront of digitising business insurance we have two distinct businesses: our digital broking business and a digital underwriting agency that operates in commercial motor.
We are game changing the decades old business insurance industry by creating digitally native insurance products in partnership with the world's largest insurers and underwriters.
upcover's platform bridges the gap between cutting-edge technology and the complexities of insurance, ensuring our customers get the protection they need, simply and effectively.
The role
As Regulatory and Compliance Manager, you will be responsible for leading upcover's regulatory, compliance and risk management functions, ensuring the business meets its regulatory obligations across both businesses - our digital broking platform, upcover - and our digital underwriting platform, EIS - as an AFSL authorised representative and insurance broker.
This is a hands-on role requiring strong knowledge of financial services regulation, practical experience implementing compliance frameworks, and the ability to work autonomously in a fast-paced environment.
You will work closely with the founders and broader team to embed a culture of compliance while supporting business growth.
Key Responsibilities
AFSL & Regulatory Compliance
Maintain and monitor compliance with AFSL and CAR obligations, including ongoing adherence to authorisation conditions
Develop, implement, and maintain compliance policies, procedures, and controls
Monitor regulatory change and ensure the business remains compliant with evolving requirements
Prepare and lodge regulatory reports and notifications as required
Manage relationships with AFSL holder and respond to compliance queries and audits
Marketing & Content Compliance
Review and approve marketing materials, website content, advertising, social media,



and customer communications for compliance with financial services laws, ASIC regulatory guidance, and industry codes
Ensure all customer-facing content meets disclosure requirements and is not misleading or deceptive
Provide guidance to marketing and product teams on compliant messaging and claims
Maintain records of approved materials and review processes
Design & Distribution Obligations (DDO)
Where necessary and only if required within our EIS digital underwriting business, oversee DDO compliance, including Target Market Determination (TMD) reviews
Monitor product performance and distribution against target market parameters
Coordinate DDO reporting to product issuers, incorporating claims and complaints data
Identify and elevate potential significant dealings or product performance issues
Develop and maintain the Obligations Register, and processes for our businesses overall and its Risk Management Framework
Maintain the Risk Register, ensuring risks are identified, assessed, and monitored
Coordinate risk reporting to the Board and management
Conduct risk assessments for new products, partnerships, and business initiatives
Promote risk awareness and provide risk management guidance across the business
Breach Management & Incident Reporting
Manage the identification, investigation, and reporting of compliance incidents and breaches
Maintain the breach register and ensure timely escalation and reporting of reportable situations
Conduct root cause analysis and implement remediation actions
Report to management and the Board on breach trends and systemic issues
Complaints & Internal Dispute Resolution (IDR)
Oversee the complaints handling framework in accordance with ASIC RG 271 and the General Insurance Code of Practice / Insurance Brokers Code of Practice
Manage and resolve complaints (excluding motor claims complaints, which may be managed by the Claims Manager)
Monitor complaint trends and identify systemic issues
Liaise with AFCA on escalated disputes as required
Ensure complaints data is captured and reported accurately
Conflicts of Interest & Representative Oversight




Maintain and monitor the Conflicts of Interest policy and register
Oversee representative supervision and conduct obligations
Ensure adequate training and competency requirements are met across the business
Compliance Training & Culture
Develop and deliver compliance training to staff on regulatory obligations, Code requirements, and internal policies
Promote a robust compliance culture across the organisation
Provide guidance and support to the business on compliance matters
Reporting & Governance
Prepare compliance reports for management and the Board
Maintain accurate compliance records and documentation
Support internal and external audits as required
About You
Essential Experience & Qualifications
Tertiary qualification in Law, Compliance, Risk Management, Commerce, Business, or related discipline
Minimum 8 years' experience in a compliance role within general insurance, insurance broking, or financial services
Strong working knowledge of AFSL obligations, Corporations Act (Chapter 7), ASIC Regulatory Guides (including RG 234, RG 271, RG 274), and the General Insurance Code of Practice and/or Insurance Brokers Code of Practice
Experience reviewing marketing materials and customer-facing content for regulatory compliance
Experience developing and maintaining compliance frameworks, policies, and procedures
Experience with breach management and regulatory reporting
Experience with risk management frameworks and risk registers
Experience with risk registers
Desirable Experience & Qualifications
Understanding of Design & Distribution Obligations (DDO)
Experience in an insurance broking or underwriting agency environment
Experience with AFCA complaint handling
Exposure to CAR compliance arrangements
ANZIIF or other relevant industry qualifications
Skills & Attributes
Strong analytical skills with attention to detail
Excellent written and verbal communication skills
Ability to interpret and apply regulatory requirements practically
Proactive and solutions-oriented approach to compliance challenges
Ability to work autonomously and manage competing priorities
Commercial mindset—able to balance compliance requirements with business objectives
What We Offer
Fully remote or hybrid working arrangement (Sydney office available)
Opportunity to lead and shape the compliance function in a growing insurtech
Collaborative, supportive team environment
Competitive salary commensurate with experience
#J-*****-Ljbffr

📌 Senior Regulatory And Compliance Manager (Townsville)
🏢 upcover
📍 Townsville