An established Australian organisation is seeking a customer-focused and technically capable Service Desk Specialist to join its IT team.This role will be responsible for delivering Level 1 and Level 2 IT support across the business while playing a key role in supporting and maintaining the Microsoft 365 environment.
Working closely with internal stakeholders, you will provide technical assistance, troubleshoot issues, support end-user devices, and contribute to ongoing technology and cybersecurity initiatives.This is an excellent opportunity for an IT professional who enjoys a hands‐on support role and is looking to further develop their skills across modern workplace technologies.Key ResponsibilitiesService Desk & End User SupportManage and prioritise IT service desk requests and incidents.Act as the first point of contact for IT-related enquiries and support requests.Troubleshoot hardware, software, connectivity, and user access issues.Support desktop, laptop, mobile devices, and meeting room technologies.Microsoft 365 Administration & SupportSupport and maintain the Microsoft 365 environment, including:Exchange OnlineMicrosoft TeamsOneDriveSharePoint OnlinePower BIPower AutomateAssist users with Microsoft Office applications and collaboration tools.Support email, calendar, file-sharing, and communication systems.Systems & Infrastructure SupportAdminister Active Directory users, groups,



and permissions.Support Windows desktop environments and endpoint management.Assist with device deployment and ongoing endpoint administration.Provide basic support for network and server infrastructure.Assist with VPN connectivity and remote access support.About YouSkills & ExperienceExperience providing Level 1 and Level 2 IT support within a corporate setting.Strong knowledge of:Windows 10 and Windows 11Microsoft 365 and Office applicationsOutlook and Exchange OnlineActive DirectoryVPN technologiesExperience with DNS, DHCP, Group Policy, and user administration.Strong troubleshooting, diagnostic, and problem-solving skills.Experience with Intune and/or SCCM is highly regarded.Exposure to networking and server administration is advantageous.Knowledge of iOS and Android device support.Relevant IT qualification or equivalent practical experience.Personal AttributesCustomer-focused with excellent communication skills.Strong sense of ownership and accountability.Proactive and solutions-oriented mindset.Able to prioritise competing demands in a fast‐paced environment.Collaborative team player with strong stakeholder engagement skills.What's on OfferOpportunity to work within a supportive and collaborative IT team.Exposure to a modern Microsoft technology environment.Career development and ongoing learning opportunities.Diverse and hands‐on role with strong stakeholder interaction.
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📌 Information Technology Service Desk (Melbourne)
🏢 FMCG
📍 Melbourne