Government Department – Contract until end of FebruaryBurwood LocationLevel 1 and 2 IT SupportAbout the roleThis position requires an experienced and customer focused Service Desk Analyst to be the first point of contact in a service desk environment.Key responsibilitiesProvide direct customer support via phone, email, instant messaging or any defined Service Centre communication methodAnalyse incidents and service requests for correct prioritisation, classification and initial support requirementsProvide and maintain a robust customer focus and support servicesProvide support for applications, email and technology servicesAbout youMinimum 12 months as a Service Desk AnalystExperience supporting Microsoft EnvironmentGood communication skills, both written and verbal, including a personable and professional phone mannerExperience providing comprehensive first level support for tools and applications for Microsoft Office productsWhat's in it for you:Government AgencyContract until end of February
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📌 Service Desk Analyst (Melbourne)
🏢 Talent
📍 Melbourne