Fresh, modern, andcollaborative work environmentHybrid work arrangements after trainingGreat induction and training programIMB's dynamic Contact Centre is looking for a casual Sales and Service Consultanttoprovide excellent service to customers over the phone and online.The role would suit someone who is looking to start their career in banking and has flexible availability.The team works on arotating roster Monday-Friday 8.00am-8.00pm and Saturdays9.00am-4.00pm.
IMB Direct is a fast paced digital and customer interactive environment, supporting members to achieve their goals.
If you are confident in assisting customers with their everyday banking and insurance needs, this could be the opportunity for you.With a well-structured induction program and on the job training provided to ensure a smooth transition, the successful person will be supported by an experienced Team Leader and colleagues in carrying out day to day duties including:Taking inbound enquiries over the phone and online channelsHandling and resolving customer requests and complaints effectivelyIdentifying and converting new product and service opportunities that meet customers' needsUsing existing call queues and referral sources, making outbound calls to existing customersin relation to insurance productsChampioning the IMB suite of self service facilities and digital assetsWorking within procedural, policy and industry guidelines and regulationsContributing to project work as neededCollaborating with various people and teams across IMB andsupporting each other to achieve KPI's, goals and objectives.Our contact centre is the perfect place to pivot your career and learn new skills.
Whether you are studying finance, looking for a change of career or to expand on your current skills and experience,



we welcome your application demonstrating:Experience in sales and service, in any industryAvailable to work varied shifts Monday-Friday (with additional Saturdays)Knowledge of insurance or banking products (advantageous but not essential)Effective and confident communicationData entry skills with a keen eye for detailStrong organisation and initiative to manage multiple tasksEmpathy and patience when dealing with customersTenacity to stay on course and achieve resultsProficiency in working with technology and digital platforms e.g. internet banking, mobile apps and digital cards.Our Contact Centre is located in IMB's head office in Wollongong and is a newly constructed building with great amenities, close to shops, cafes and the beach.
The hours of operations are from Monday to Friday 8.00am-8.00pm and additional Saturdays 9.00am-4.00pm.
As such, all of our employees work on a rostered basis to cover this span of hours.
Hybrid work arrangements can be negotiated after the training/probationary period.TheIMBWe are proud of our 145-year history helping members achieve their financial goals.
As a member-owned bank, we're focused on delivering excellent experiences, trusted service, and innovative solutions that make banking easier.
An award winning and growing organisation, we've donated more than $13 million through our Community Foundation to over **** projects in the communities in which we live.IMB benefits include:Great training and onboardingGenuine career pathways and opportunity to accelerate your skills andexperienceA supportive culture that actively promotes diversity and inclusionDesignated wellbeing daysFriendly and professional team environmentProduct concessionsPurchase leave optionsPaid parental leave.
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📌 Sales And Service Consultant (Casual) (Wollongong)
🏢 Imb Bank
📍 Wollongong