About UsG'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards.
Employing more than **** people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.
Discovery Parks, Rottnest Islandfeatures 83-luxury tents across several service levels, a resort style pool and Pinky's restaurant offering inside and outside dining areas with spectacular views.
The RoleThis casual role will require the successful candidate to commute from Fremantle to Rottnest Island by ferry on a daily basis, so would be most suited to candidates who live within a reasonable travelling distance of the port.
The 30-minute ferry crossing will be paid for by the company.
During the peak period October to April - the role will focus mainly on Reservations, assisting at Reception as required.
Outside of the peak period, the opposite will apply.
Duties will include but are not limited to:
Providing a high standard of customer service and maintaining excellent relationships with the park teams, guests and Stakeholders
Quoting availability and rates to our customers and responding to general enquiries by phone and email
Processing reservations, changes and payments in line with company policy
Checking guests in and out and settling their accounts
Liaising with all areas of the business to ensure a smooth operation
Providing guests with information about the resort and local areas of interest
The sale of third-party products and merchandise as required
Completing relevant day-to-day departmental checklists
What we look forTo be successful in this role you will have:
Essential- Previous Reservations and/or Front Office experience within the hospitality industry




Able to commit to a minimum of 8 months in the role
Passion for delivering exceptional Guest experiences
Proficient computer skills, including knowledge of RMS or a comparable Reservation Booking System
Excellent communication and interpersonal skills
The ability to handle financial transactions accurately
Strong organizational skills and attention to detail
Heaps of enthusiasm and a positive attitude
A high standard of personal presentation
Flexibility to work weekends, public holidays, and evenings as required
Benefits to YouCommute to work on the island with ferry costs covered
The opportunity to work on an A-Class reserve and enjoy the uniqueness of Rottnest Island
Discounted accommodation at over 300 G'day Group holiday parks nationally.
Discounts with our G'day Rewards Partners
Service recognition awards
Access to Employee Assistance Program
Internal promotions and opportunities
How to ApplyAre you an enthusiastic and customer-oriented individual looking for a energetic role in the hospitality industry?
APPLY NOW!
Before receiving a job offer, candidates must consent to a Federal Police Clearance.
Additionally, a valid Working with Children's Check specific to the state may be required.
This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.
The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making.
Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.

📌 Guest Service Agent: Discovery Resorts - Rottnest Island (Western Australia)
🏢 G'day Group
📍 Western Australia