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Casual Front Office Receptionist
Best Western Olde Maritime
Warrnambool, VIC Casual
Our Company
Travellers is a proud Australian, family-owned company, driven by a mission to create best-in-class 'home away from home' accommodation for our guests.
We are looking for a motivated Casual Front Office Receptionist to join our team at Best Western Olde Maritime, 110 Merri Street, Warrnambool, VIC — a well-established 43-room property at the western end of the Great Ocean Road, beside Flagstaff Hill Maritime Village and home to the recently refurbished Clovelly Restaurant & Bar.
Role Overview
The Front Office Receptionist is the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process, as well as responding to guest requests in a prompt, friendly and effective manner.
The Front Office Receptionist is also an ambassador for the region, sharing highlights of Warrnambool, the Shipwreck Coast and the Great Ocean Road with our guests.
Why you'll love working for us
Competitive pay you'll be happy to talk about
Quarterly incentive bonus — because hard work should pay off
Flexible casual shifts to fit around study, family and life
Paid birthday leave
Fully employer-paid Health & Wellbeing program covering you and your immediate family




Discounted stays for you and your family across the entire Travellers Group portfolio of properties — perfect for weekend escapes
A team that genuinely backs your growth, has your back and celebrates your wins
A busy, well-established property with the recently refurbished Clovelly Restaurant & Bar onsite, open seven days for breakfast and dinner
Experience preferred, but we're open to training the right person
Join Travellers Group as we welcome Olde Maritime — our first property in Victoria
Key Responsibilities
Greet guests on arrival, manage check-in and check-out, and share information on our facilities, services and local attractions
Handle phone and online reservations, ensuring accurate and timely bookings
Maintain guest records, process payments and manage day-to-day front desk operations
Respond to guest inquiries, requests and complaints promptly and professionally
Liaise with housekeeping and maintenance to ensure rooms are guest-ready and issues are resolved quickly
Monitor guest access and maintain the security of the front desk area
Follow all workplace health and safety requirements and report any hazards
Our team lives the Travellers Group Core Values — Guest Obsessed, Empowering Our People, Innovation, Pride, Data-Driven Decisions, Hungry and Humble, Authenticity and Integrity.
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📌 Casual Front Office Receptionist — Best Western Olde Maritime, Warrnambool, Vic
🏢 Travellers Group
📍 Warrnambool