APS3 Participant Support Officer - Shepparton x2Job Type: Contract position | Full time positionJob DescriptionPosition Title: APS3 Participant Support Officer x 2Vacanies Location: Shepparton VICPay Rate: $*****ph + superEmployment Type: Full-Time (100% Onsite | Monday to Friday, 8:30am - 4:30pm)Duration: 12-Month AssignmentAbout the Role: Want to play a direct role in delivering fair, accessible support to NDIS participants in your community?
We are seeking 2 empathetic, organized, and reliable Participant Support Officers to join our federal government client's team.
As the face and voice of the local office, you will provide critical front-of-house, administrative, and direct participant support.
You will guide participants through the NDIS, assist with digital self‐help tools, and coordinate essential everyday operations to ensure a seamless experience for our community.Key ResponsibilitiesParticipant & Customer Support: Deliver welcoming counter and reception support, assisting participants with self‐help kiosks, online portals, and general NDIS enquiries.Planning & Actioning Tasks: Manage and resolve participant matters by completing action items and planning tasks aligned with the NDIS Act.Enquiry Resolution & Referrals: Respond to phone and inbox enquiries, provide accurate advice, and connect customers with appropriate external community and government services.Administration & Operations: Coordinate office appointments, oversee the team's shared email inbox, maintain accessible facilities,



and support smooth day‐to‐day office operations.Research & Data Entry: Perform accurate data entry, update customer records, conduct basic research, prepare routine reports, and track follow‐up actions.Feedback Management: Professionally receive, record, and process participant feedback and complaints within business systems.Position RequirementsCustomer Service Focus: Proven experience in front‐of‐house, counter, or reception environments, with the ability to assist participants using online tools and digital kiosks.Operational Knowledge: Capability to perform data entry, manage shared mailboxes, coordinate office schedules, and deliver administrative support grounded in sound policy knowledge.NDIS Act Alignment: Ability to manage participant matters and complete planning tasks in accordance with relevant legislation and guidelines.Strong Communication: Explicit verbal and written communication skills to answer telephone and email enquiries, manage complaints, and provide accurate referrals to community services.Accessibility Awareness: Understanding of accessibility needs to ensure agency facilities remain accessible and welcoming for visiting participants.Applications Closing Date: 2nd November ****.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.
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📌 Aps3 Participant Support Officer - Shepparton (Victoria)
🏢 Select Aust Sydney
📍 Victoria