For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour.
Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub.
The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts.
With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
As a Hotel Porter at The Darling, you will embody confidence and possess a deep understanding of how to create a truly unique guest experience.
In this agile role, you will be the face of our hotel, providing outstanding service that leaves a lasting impression.
This is a fantastic opportunity where you will build memorable connections with both our guests and the hotel team, enriching every interaction and ensuring that every visitor feels right at home.
A few of your responsibilities:
Provide clear directions within the hotel and share valuable information about the surrounding areas, enhancing our guests' experienceGreet and welcome guests, addressing their requests and inquiries with warmth and professionalismEfficiently handle, store, and deliver luggage to guest rooms, ensuring seamless serviceValet Park and retrieve guests' vehicles with precision and careMaintain our parking facilities to the highest standards, ensuring they are immaculate and inviting, reflecting our commitment to excellence
What we are looking for:
A friendly and welcoming approach that exemplifies exceptional customer serviceExcellent communication skills and a polished appearance that reflects our standardsAbility to develop a solid knowledge of the local area and upcoming Sydney events to assist guests effectivelyHigh energy, enthusiasm, and a positive, can-do attitude that enhances the guest experienceA valid Australian driver's license to facilitate vehicle handlingFlexibility to work across a 24/7 roster, adapting to the needs of our guests and the hotel
About you:
You pride yourself on your ability to consistently deliver exemplary customer service gained from your experience in retail, hotels, restaurant settings or other customer facing roles.
Working as part of a team is something you enjoy as well as being someone who can offer our guests that professional touchpoint to ensure their stay with us is memorable.
You are adaptable and flexible, willing to go from parking vehicles and ensuring the smooth flow of traffic through our guest drop off points to delivering luggage to rooms and having conversations with guests around current local events and the best places to dine at The Star.
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
It's your time to SHINE!
Pier One Sydney Harbour is about making every guest arrival a chance to make a lasting moment.
We're looking for a Porter who's warm, proactive, and passionate about creating seamless and memorable guest experiences.
If you enjoy being on the move, helping others, and working in a vibrant hospitality environment, this is your opportunity to shine.
About the Role
As a Porter, you'll be the welcoming face of the hotel by assisting guests with luggage, valet parking, and navigating our facilities.
You'll play a key role in ensuring smooth arrivals and departures, maintaining the lobby's presentation, and supporting the Front Office team in delivering exceptional service.
Key Responsibilities
Greet guests with warmth and professionalism, assisting with luggage and directionsDeliver and retrieve luggage to and from guest rooms with care and efficiencySafely store guest belongings in the luggage room and handle group arrivalsAssist with valet parking, ensuring compliance with Australian road regulationsMaintain a clean, welcoming, and well‐presented lobby areaExplain room features and promote hotel services during luggage deliveryRespond to guest queries about hotel facilities and local attractionsSupport front office operations and complete handovers accuratelyAssist guests with disabilities in accordance with accessibility guidelinesMonitor and report any safety hazards or system issuesUphold hotel grooming, conduct, and safety standardsParticipate in training sessions and departmental briefingsHandle guest mail, messages, and parcels promptlyProcess payments and follow cash handling proceduresMaintain confidentiality of guest and staff informationPromote hotel offerings and contribute to upselling initiatives
About You
Previous experience in a porter or guest services role preferredExcellent communication and customer service skillsPhysically fit and comfortable with manual handlingValid driver's licenseFlexible availability including weekends and holidaysPositive attitude and team‐oriented mindsetFull working rights in Australia
Why You'll Love It Here




Be part of a team that values hospitality, respect, and individualityEnjoy complimentary meals, coffee, and uniform careAccess exclusive hotel and travel discounts for you and your loved onesGrow your career with world‐class training and development programsThrive in a supportive, inclusive workplace cultureParticipate in our Employee Assistance Program and referral incentives
Ready to be the first smile guests see?
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non‐discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At the heart of local communities, Sheraton brings people together—both our guests and our associates.
Discover a community‐focused work environment where people care about each other and feel a sense of belonging.
We invite you to join the Sheraton community as a Porter because together, we are better.
Start your career at Sheraton, where you don't just work—you belong.
Position Summary:
Be the "face of the hotel" – welcoming and connecting with guests through each guest interaction from arrival to departureSecurely park guest cars, deliver bags and amenities in accordance with the hotel policiesSupport your front office team in general operational tasksEscort guests to their rooms and explain all features & hotel offeringsBe an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectationsBuild and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
About You:
Relevant experience in a similar roleWorking rights in AustraliaEnthusiastic to elevate your careerSelf‐motivated, driven and energized in a fast‐paced environmentArmed with smart solutions and a can‐do attitudeExclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friendsBe part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday monthGrow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International groupGenuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance ProgramOpportunity to receive Employee Referral Incentives and get paid for working with your friendWork for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years.
Additional Information
Job Number
Job Category Rooms & Guest Services Operations
Location 161 Elizabeth Street, Sydney New S ****, Australia
Located Remotely?
N
Position Type Non‐Management
Position Summary
At the heart of local communities, Sheraton brings people together—both our guests and our associates.
Discover a community‐focused work environment where people care about each other and feel a sense of belonging.
We invite you to join the Sheraton community as a Porter because together, we are better.
Start your career at Sheraton, where you don't just work—you belong.
Position Summary:
Be the "face of the hotel" – welcoming and connecting with guests through each guest interaction from arrival to departureSecurely park guest cars, deliver bags and amenities in accordance with the hotel policiesSupport your front office team in general operational tasksEscort guests to their rooms and explain all features & hotel offeringsBe an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectationsBuild and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
About You:




A current driver's licenseRelevant experience in a similar roleWorking rights in AustraliaEnthusiastic to elevate your careerSelf‐motivated, driven and energized in a fast‐paced environmentArmed with smart solutions and a can‐do attitude
Our Benefits
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friendsBe part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday monthGrow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International groupGenuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance ProgramOpportunity to receive Employee Referral Incentives and get paid for working with your friendWork for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non‐discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community.
We've been a place to gather and connect since ****.
At Sheraton, associates create a sense of belonging in more than 400 communities around the world.
We invite, we welcome, and we connect guests through engaging experiences and thoughtful service.
If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton.
Join us on our mission to be 'The World's Gathering Place'.
In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
At Elysium Manly, we're building a team who understand that luxury lives in the details: the thoughtful orchestration of space, time and care.
Our ambition is to become Australia's leading luxury hotel brand, and that starts with the people who bring it to life.
Here, you'll be part of a new chapter – one where curated experiences and genuine connection come first, and your craft is valued as much as your character.
We invest in our people the way we invest in our guests: with intention and care.
The story is unfolding.
Come find your place in it.
As Porter, you will play an essential role in ensuring exceptional service is provided to guests at all times, and for keeping the front office premises safe, clean and comfortable.
Main responsibilities:
Greet all guests as they arrive and depart, using their name once knownCheck the daily arrival list for VIPs or guests with special needsEnsure the efficient collection and delivery of guest luggage, mail, messages and group luggageEscort guests to their room, placing luggage as needed, and park/retrieve guest vehicles with careExplain room and hotel facilities to guests, and be present at Concierge/Reception to assist as neededMaintain the lobby/foyer area, ensuring it remains clean and presentable at all timesBook tours and sightseeing activities, and complete daily mail runsAssist the Concierge during busy periods and breaks
Your experience and skills include:
Previous experience in a hotel or serviced apartments environment preferredStrong communication skills with confident spoken and written EnglishExcellent presentation and a warm, welcoming personalitySound knowledge of the local area or a willingness to learnFlexibility to work a rotating roster including evenings, weekends, and public holidaysValid Australian Driver Licence is essentialCurrent Responsible Service of Alcohol (RSA) certificate is essentialValid Australian Working Rights / Visa is essential
What's in it for you:
Be part of Elysium Manly, an elevated new hospitality experience where exceptional service, thoughtful detail and a genuine sense of place come together in one of Sydney's most iconic beachside destinations.Experience a culture built on care, connection and belonging, where you are welcomed, valued and recognised from your very first day.Be celebrated through our Elysium Recognition program, recognising performance, loyalty, service milestones and the moments that make a difference.Master your craft through our Luxury Craft & Mastery training and ongoing opportunities to develop your skills, knowledge and career.Feel supported in every aspect of your wellbeing with access to our Employee Assistance
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📌 Porter (Sydney)
🏢 22320601
📍 Sydney