SMW Drilling Services Pty Ltd - Mackay QLD
The QLD Product Support Advisor (PSA) at SMW represents the Maintenance team at site level in Queensland.
This role directly reports to the SMW Maintenance/Product Support Manager.
Key responsibilities
Provide day-to-day technical support, troubleshooting, reliability, and uphold the integrity of SMW's Drilling Rigs
Contribute to strategy development, root-cause reliability analysis, and continuous improvement initiatives
Upskill and mentor Site Supervisors and Maintenance team in best-practice standards and safe work practices
Assist Planning Department with Part Identification, Maintenance Strategy and Work Scopes
Continue OEM and Supplier Relationships
Audit SMW Drill Fleet




Liaise with rebuild team on Work Scope Development and Project Management
Provide daily technical support for customers
Support and develop personnel of the Maintenance Process at SMW
About you
Robust mechanical aptitude with a relevant trade qualification such as a Certificate III/IV in Engineering or equivalent
Hands-on experience maintaining heavy mining equipment
Cat, Epiroc and Sandvik Surface Drill Knowledge
Current Class C driver's license
Available to take calls after hours and on weekends
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📌 Product Support Advisor (Drills) (North Mackay)
🏢 SMW Drilling Services
📍 North Mackay