Beautiful Minds Therapy Support – Mackay QLD
Beautiful Minds Therapy Support is seeking a compassionate and dedicatedNDIS Case Managerto join our team in Mackay, QLD.
This is afull-time positionthat plays a crucial role in supporting individuals with disabilities to achieve their goals and maximise their quality of life.
As an NDIS Case Manager, you will be at the heart of our mission to provide person-centred care and support.
You will work closely with participants, their families, and service providers to develop and implement individualised support plans that align with the National Disability Insurance Scheme (NDIS) framework.
Key responsibilities
Conduct comprehensive assessments of participants' needs, goals and aspirations to develop tailored support plans
Establish and maintain positive, trusting relationships with NDIS participants and their families or carers
Coordinate and monitor support services, ensuring participants receive timely and appropriate assistance
Liaise with multidisciplinary teams including therapists, healthcare providers and community services to ensure holistic care
Prepare and review NDIS plans, ensuring they reflect participant goals and are compliant with NDIS legislation and guidelines
Advocate on behalf of participants to ensure their rights are protected and their voices are heard
Maintain accurate and detailed case notes and documentation in compliance with NDIS requirements and organisational policies
Provide regular updates to participants and families regarding progress towards goals and plan adjustments




Identify gaps in service delivery and work proactively to address unmet needs
Contribute to continuous quality improvement by providing feedback on service effectiveness and participant outcomes
Complete restrictive practice reporting
What we're looking for
Relevant qualification disability services, community services and or case management
Demonstrated experience working in disability support, aged care or community services sectors
Sound knowledge of the NDIS framework, legislation and planning processes
Strong communication and interpersonal skills with the ability to engage effectively with diverse populations
Excellent organisational and time management abilities to manage multiple cases and prioritiesDemonstrated advocacy skills and commitment to person-centred care principles
Ability to work both independently and collaboratively within a team environment
Proficiency with case management software and Microsoft Office applications
Current Working With Children Check (or willingness to obtain) and a valid driver's licence
Reliability, empathy and a genuine passion for supporting vulnerable individuals
Preferred:



Previous experience coordinating NDIS plans or working directly with NDIS participants
What we offer
Competitive remuneration packages commensurate with experience and qualifications
Access to ongoing professional development and training opportunities to enhance your skills and career progression
Versatile work arrangements where possible to support work-life balance and staff wellbeing
Collaborative, supportive culture where your contributions are valued and recognised
Comprehensive employee assistance program and access to mental health and wellness resources
Mentoring and supervision to ensure you feel confident and supported in your role
Encouragement of diversity and inclusion, encouraging applications from candidates of all backgrounds
About us
Beautiful Minds Therapy Support is a dedicated community services organisation specialising in aged and disability support across Queensland.
Our mission is to enhance the quality of life for individuals with disabilities by providing person-centred, compassionate and high-quality support services.
We work in partnership with the NDIS to help participants achieve their goals, build independence and participate meaningfully in their communities.
Our values are centred on respect, dignity, empowerment and social inclusion.
We believe that every individual deserves access to quality services that enable them to live their best lives.
Our team comprises experienced and passionate professionals committed to making a real difference in the lives of the people we support.
#J-*****-Ljbffr

📌 Ndis Case Manager (North Mackay)
🏢 Beautiful Minds Therapy Support
📍 North Mackay