betr Entertainment Aus Pty Ltd - Melbourne VIC
betr is a dynamic Australian sports wagering company on a mission to revolutionise the betting experience.
With a focus on modern technology and customer experience, we offer a vibrant workplace for people who love sport and take pride in doing the job properly.
About the role
We're building a new Customer Support team in our Melbourne office and looking for enthusiastic, customer-focused people to help shape it.
You'll be at the heart of our operations, giving customers outstanding support and a seamless betting experience across chat, email and phone.
This is an entry-level role, so no previous wagering or contact centre experience is required.
It's a fast-paced role in a regulated industry, so you'll enjoy it if you thrive on a busy shift, hold yourself to a high standard and take compliance seriously.
In return, you'll get thorough training, a supportive team and room to grow.
Key responsibilities
Deliver exceptional customer support: respond to customers by chat, email and phone with professionalism, empathy and a friendly attitude.
Resolve account issues: handle queries about account access, balances and initial payment questions, escalating to our specialist teams when needed.
Explain betting processes: help customers understand how betting works and troubleshoot any issues they encounter.
Promote responsible gambling:



guide customers on safe betting practices and recognise and act on signs of harm.
Meet our regulatory obligations: follow our responsible gambling, KYC, AML/CTF and fraud procedures on every shift and keep accurate records.
Be the voice of betr: represent our brand with enthusiasm so every customer feels valued.
Share customer insights: help shape our support strategies, products and responsible gambling initiatives.
Log customer feedback: record feedback, complaints and suggestions so we can spot trends and improve our service.
About you
A genuine passion for customer service and for making each interaction a positive one.
A calm, proactive approach to solving problems quickly and accurately under pressure.
Integrity and good judgement.
Knowledge of the wagering industry, or a willingness to learn.
Previous customer service experience is a plus but not essential.
Flexibility to work a shift roster.
A dynamic work environment with a supportive team.
Training and the chance to grow your skills across the business.
Weekend lunches and dinners provided.
5 weeks annual leave and a monthly RDO.
If you're ready to make a difference and help shape the future of customer support in the betting industry, we'd love to hear from you.
Internal applicants are welcome.
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📌 Customer Support Agent (Melbourne)
🏢 betr Entertainment Aus
📍 Melbourne