Located on the beautiful NSW South Coast,Beachcomber Hotel & Resortoffers guests a welcoming coastal getaway, combining comfortable accommodation, quality hospitality and a relaxed seaside atmosphere.
As part of Oscars Group, Beachcomber is a destination for both holidaymakers and local guests, with a focus on friendly service, attention to detail and memorable guest experiences.
About the Role:
We are looking for a friendly, professional and guest-focusedGuest Service Agent (GSA)to join the team atBeachcomber Hotel & Resort on a casual basis.
As one of the first points of contact for our guests, you'll play an key role in creating a positive experience from arrival through to departure.
From managing reservations and check-ins to responding to enquiries and assisting with guest requests, you'll help ensure every guest feels welcome and well looked after.
This is an excellent opportunity for someone with a passion for hospitality who enjoys working with people and being part of a supportive hotel team.
Key Responsibilities:
Welcome guests and deliver friendly, professional front office service
Manage check-ins, check-outs, reservations and room allocations
Respond to guest enquiries, requests and feedback
Provide accurate information about the hotel, its facilities and local attractions
Handle payments, invoices and front office transactions accurately
Maintain accurate guest records and reservation information
Communicate with housekeeping and other departments to support smooth operations
Assist with resolving guest concerns and delivering effective service recovery
Maintain a professional, organised and welcoming reception area




Follow hotel procedures and service standards at all times
About You:
Previous experience in hotel reception, guest services or a customer-facing hospitality role is highly regarded
Friendly, approachable and confident communicating with guests
Strong customer service and problem-solving skills
Well organised with excellent attention to detail
Comfortable using computer systems and learning hotel property management systems
Reliable, adaptable and able to work as part of a team
Professional presentation and a positive attitude
Flexible availability across a rotating roster, including weekends and public holidays
Full Australian working rights
Benefits:
Opportunity to join an established coastal hotel and resort
Staff discounts across Oscars Group venues
Internal and external training and development opportunities
Mentoring from experienced hospitality professionals
Career progression opportunities across Oscars Group
Employee Assistance Program
Reward and recognition initiatives
About Us:
Oscars Groupis a passionate, creative and dynamic privately owned hospitality group founded by the Gravanis family in **** with the acquisition of a single pub in Sydney's Inner West.
Today, Oscars Group is one of the largest privately owned hospitality groups in Australia, featuring an ever-expanding portfolio of 45+ assets across NSW, Queensland, South Australia and Victoria.
The group operates across accommodation, pubs and gaming, retail liquor, conference and event centres, premium restaurants, chartered vessels, and commercial and residential developments.
We are committed to creating environments where our people can grow, develop and deliver exceptional guest experiences.
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📌 Guest Service Agent (Central Coast)
🏢 Oscars Group
📍 Central Coast