Time Type: Full timeWorker Type: Employee
Please see more information about QBE careers here
Newcastle, NSW
Permanent role, full-time hours
Lead a corporate workers compensation portfolio and make a meaningful impact for employers and injured workers.
Hybrid role, Happy to Talk flexible working
Primary Details
Time Type: Full timeWorker Type: Employee
Please see more information about QBE careers here
Newcastle, NSW
Permanent role, full time hours
Lead a corporate workers compensation portfolio and make a meaningful impact for employers and injured workers.
Hybrid role, Happy to Talk flexible working
The opportunity
We have an exciting opportunity for an experienced Service Manager to join our NSW Nominal Insurer business. Leading a corporate portfolio, you'll oversee the delivery of workers compensation services for large employers while supporting positive outcomes for customers, stakeholders and the business.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.
Your new role
Lead, coach and develop a team delivering high-quality workers compensation services to a portfolio of large corporate clients within the NSW Nominal Insurer scheme.




Build trusted relationships with employers, brokers and intermediaries, developing a strong understanding of their business needs and risk profiles.
Communicate complex claims strategies, performance insights and legislative considerations with confidence across meetings, presentations and stakeholder forums.
Drive strong portfolio performance across customer outcomes, claim costs, compliance and service quality.
Provide leadership and decision-making support on complex and high-value claims, including strategy, estimates and delegated authorities.
Partner with internal stakeholders to deliver seamless service outcomes while fostering a culture of professionalism, accountability and continuous improvement.
About You
Proven experience leading Workers Compensation claims teams, ideally within a corporate or large employer portfolio.
A strong understanding of the NSW Workers Compensation scheme and the needs of large, sophisticated employers and their intermediaries.
Highly developed presentation and communication skills, with the ability to explain complex claims strategies clearly and credibly to senior stakeholders.
A relationship‐focused leader who builds trust through expertise, consistency and transparency.
Demonstrated capability in coaching and developing Case Managers to deliver high‐quality service outcomes.




Confident decision maker with strong commercial awareness and sound judgment.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks' gender-equal flexible leave for all new parents, including paid super
To learn more about benefits of working with us, click here .
Rewards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:
**** Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
**** Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers **** for medium sized program as voted by graduates
To learn more about our achievements, click here .
Skills
Business Process Improvements, Claims Administration, Claims Settlement, Conflict Resolution, Critical Thinking, Customer Value Management, Emotional Awareness, Individual Resilience, Intentional collaboration, Managing performance, Mentorship, Personal Injury Claims, Regulatory Compliance, Risk Management, Team DevelopmentApplication Close Date: 06/11/2026 11:59 PM
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

📌 Service Manager (Newcastle)
🏢 Qbe Insurance Group
📍 Newcastle