Cellar Door Experiences & Membership Specialist
Thomas Wines – Hunter Valley, NSW
Part/Full-time | circa $55,000–$65,000 + superannuation + commission incentives of up to $6,500
Thomas Wines is a boutique Hunter Valley winery renowned for its single-vineyard Semillon and Shiraz. Led by winemaker Andrew Thomas, we are a small, passionate team committed to making exceptional wines and sharing them through warm, personal cellar door experiences.
Located on Hermitage Road, with views across the vineyards to the Brokenback Ranges, our cellar door welcomes guests from across Australia and around the world. Our curated tastings bring the wines, vineyards and stories of Thomas Wines to life, building connections that extend well beyond a visit.
We are looking for an engaging, organised and sales-focused
Cellar Door Experiences & Membership Specialist
to join our team. Combining hands-on hospitality with wine sales and membership support, this role is ideal for someone who enjoys connecting with people, takes pride in thoughtful service and is motivated by achieving results.
You will deliver memorable tasting experiences, introduce guests to our wine clubs and help look after our growing community of members. Reporting to our DTC Sales & Marketing Manager and Cellar Door Manager, you will play an important role in driving sales, growing memberships and giving guests a reason to return.
Key Responsibilities
Deliver an exceptional Cellar Door experience across all tasting formats




Drive membership signups and onsite sales, with commission opportunities
Maintain cellar door presentation to a high standard
Operate POS systems, online booking platform, website backend, and wine club software (training provided)
Assist with wine club customer service, member onboarding, and subscription support
Stock management, packing, shipping, and general sales operations
Support social media scheduling and community management when directed
What We Offer
Full-time role, 4 or 5 days per week, a willingness to work weekends will be a bonus
Remuneration will be negotiated based on availability and experience
Experience with one of Australia's most renowned producers
Opportunities to grow skills in wine knowledge, direct-to-consumer sales, and marketing
Generous staff discounts on wine
Commission for each membership signup
A supportive, positive team setting
About You
This role suits an enthusiastic, self-motivated professional with experience in cellar door, hospitality, tourism, or wine sales.
Experience in hospitality, wine sales, or a related customer-facing role
Confidence with wine, or a strong willingness to learn
Interest in marketing and copywriting (advantageous)
Strong organisational skills and attention to detail
Ability to work independently as well as within a small team
Excellent verbal and written communication
Valid NSW RSA
Valid driver's licence
Weekend availability
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📌 Cellar Door Experiences & Membership Specialist (New South Wales)
🏢 Thomas Wines
📍 New South Wales