The Ngoonbi Community Services Indigenous Corporation (Ngoonbi) was established in **** for the purpose of improving quality of life, health and access to affordable and quality housing to Aboriginal and Torres Strait Islander people. Ngoonbi's objective is to eliminate social disadvantage among Aboriginal and Torres Strait Islander people and to increase their participation within the community. Ngoonbi aims to maintain the highest standard of services for our clients within the Kuranda, Mareeba, Atherton and Mt Garnet region, delivering programs in aged care support and community programs.
Position Summary
The Care and Service Partner is responsible for client intake, assessment information gathering, care and service planning, reviews and client-related documentation at an identified aged care site. The role supports services to remain aligned with approved care plans, funding requirements and organisational policies. The position leads client service planning, intake and referral processes, and monitors whether client services remain consistent with approved plans. The Care and Service Partner works collaboratively with the Aged Care Team Leader to support safe and effective client services and escalates operational, workforce or staffing matters to the Aged Care Team Leader. The role focuses on client care and service delivery and does not hold HR or performance management authority.
Key responsibilities
Client intake, assessment information gathering, care and service planning, reviews and client-related documentation
Lead client service planning, intake and referral processes




Monitor whether client services remain consistent with approved plans
Work collaboratively with the Aged Care Team Leader to support safe and effective client services
Escalate operational, workforce or staffing matters to the Aged Care Team Leader
About you
Experience in Support at Home and / or Home Care Package Coordination
Strong understanding of aged care programs and service delivery
Confident in care planning, coordination, and documentation
Strong communication and relationship-building skills
Able to work independently and as part of a team
Proficient in client systems and Microsoft Office
Cert IV in Ageing Support, Community Services or related field (working towards) or relevant experience
Blue Card & NDIS Worker Screening Clearance
First Aid & CPR
National Police Check
Working Rights in Australia
Current Driver's Licence
Make a real difference in your local community
Opportunities for professional development
Values-driven Organisation
Salary Packaging - increase your take home pay by up to $15,900
Salary Packaging - Entertainment advantages $2,650
Commitment to Safety
Selection Criteria
Candidates should address the following criteria in their application, providing relevant examples that demonstrate their skills, knowledge and experience.




Demonstrated experience in aged care or community care service delivery, including care planning, review and coordination of services.
Sound knowledge of aged care funding requirements, documentation standards and the delivery of services in accordance with approved care plans.
Demonstrated ability to coordinate client intake, referrals and daily service delivery within available resources and required timeframes.
Ability to monitor service quality, maintain accurate client records, identify changes in client needs or emerging risks, and escalation concerns appropriately.
Strong communication and relationship-building skills, including the ability to work collaboratively with care recipients, families, frontline workers, administration staff and external providers.
Demonstrated ability to provide respectful, culturally appropriate services within Aboriginal and/or Torres Strait Islander community contexts.
Strong organisational skills, sound judgement and the ability to manage competing priorities while maintaining confidentiality and professional boundaries.
Certificate IV in Ageing Support, Community Services or a related field, or evidence of working towards an appropriate qualification.
Current Open C Class Driver's Licence, First Aid and CPR certification, Blue Card, and NDIS Worker Screening clearance or National Police Check.
Diploma in Community Services or a related qualification.
Experience in intake and referral coordination within an aged care or community care environment.
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📌 Care And Service Partner (Atherton)
🏢 Ngoonbi Community Services Indigenous
📍 Atherton