Pinnacle Insurance Services – Maroochydore QLD
Looking for a brokerage where relationships matter more than sales targets?
At Pinnacle Insurance Services, we've been protecting Australian businesses, property owners and families since ****.
As a family-owned brokerage, we've built our reputation on trusted advice, exceptional service and long-term relationships. Our clients value the personal service, specialist knowledge and genuine advocacy that set us apart.
Unlike larger corporate brokerages, we believe great client outcomes start with great people. That's why we've created a supportive, collaborative team culture where employees stay for years, clients stay for decades and relationships come first.
With more than 140 years of combined industry experience, we're proud of our reputation, our loyal client base and our exceptionally low staff turnover. Opportunities to join Pinnacle are rare, making this an exciting opportunity for an experienced Account Manager to become part of a respected Sunshine Coast brokerage with a strong future.
Why Join Pinnacle?
Inherit an established portfolio of loyal clients who value personalised advice and long-term relationships
Attractive remuneration package with commission and incentive opportunities
Supportive team culture with exceptionally low staff turnover
Family-owned brokerage established in ****
Diverse portfolio across commercial, property, construction and domestic insurance
Work directly with experienced Directors who remain actively involved in the business
Build meaningful client relationships and become a trusted adviser
Long-term career opportunity with a respected and growing brokerage
Enjoy the Sunshine Coast lifestyle while supporting clients across Australia
About the Role




As an Account Manager, you'll play a key role in managing and servicing a portfolio of commercial and domestic insurance clients.
You'll work closely with clients to understand their needs, provide tailored insurance solutions and deliver the exceptional service standards that have been the foundation of Pinnacle's success for more than three decades.
Your responsibilities will include:
Managing a portfolio of commercial and domestic insurance clients
Acting as the primary point of contact for client enquiries, renewals and policy changes
Preparing quotations, renewals, endorsements and policy documentation
Liaising with insurers to negotiate competitive terms and outcomes
Providing tailored insurance advice and recommendations
Identifying opportunities to strengthen client insurance programs
Assisting clients through the claims process and advocating on their behalf
Maintaining accurate records and ensuring compliance requirements are met
Building strong relationships with clients, insurers and key stakeholders
About You
We're looking for someone who:
Has experience in insurance broking, underwriting or account management
Demonstrates exceptional attention to detail and accuracy
Takes pride in delivering outstanding client service
Has robust communication, relationship-building and stakeholder management skills




Possesses excellent organisational and time-management abilities
Can manage competing priorities while maintaining a high standard of work
Enjoys building trusted, long-term client relationships
Has sound analytical and problem-solving skills
Is committed to ethical conduct, compliance and professional excellence
Holds a Tier 1 or Tier 2 qualification, ANZIIF accreditation, or equivalent industry qualification.
Must have current Australian work authorisation
Highly Regarded
Experience within an insurance brokerage environment
Experience across commercial, and general insurance
Knowledge of Australian insurance products, legislation and compliance requirements
Experience working with insurer and broker management systems
Why People Stay at Pinnacle
People join Pinnacle for the opportunity and stay because of the culture.
Our team is built on trust, collaboration and long-term relationships. Many of our employees have been with the business for years, creating a supportive environment where people enjoy coming to work and feel genuinely valued.
We're particularly interested in professionals who value long-term client relationships, take pride in their work, and enjoy being part of a close-knit team where everyone's contribution matters.
At Pinnacle, you'll be trusted to do what you do best, supported by experienced leaders and surrounded by people who genuinely care about their clients and each other.
If you're looking for a role where your expertise is valued, your relationships matter and you can build a rewarding long-term career with a respected Sunshine Coast brokerage, we'd love to hear from you.
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📌 Insurance Broker (Queensland)
🏢 Pinnacle Insurance Services
📍 Queensland