The Practice Manager provides operational and administrative leadership for an AVHS clinic, with primary responsibility for bookings and scheduling, reception and administration, billing and business operations, and facility coordination. The role ensures veterans and patients experience an efficient, professional and well-organised clinic, and works in close partnership with the Senior Operations Manager and the Clinical Manager to align non-clinical operations with clinical service delivery, compliance and accreditation requirements. The Practice Manager leads the clinic's administration and reception team, while clinical staff remain under the leadership of the Clinical Manager.
Key responsibilities
Own the clinic's booking and scheduling systems, keeping patient and veteran flow productive and appointment utilisation, wait times and non-attendance on track
Ensure the practice management software is used accurately and consistently across the reception and administration team, and manage recall, reminder and DVA referral intake processes with the clinical team
Monitor clinic revenue, expenditure, billing efficiency and claiming performance
Contribute to budget development, financial forecasting and achievement of operational performance targets
Lead the administration and reception team - training, performance, and day-to-day support - in partnership with Clinical Manager
Lead recruitment, onboarding and retention activities for reception and administration staff, including workforce planning, succession planning, induction and performance development processes
Monitor staffing levels and rostering requirements to ensure adequate clinic coverage,



service continuity and operational efficiency
Manage Medicare, DVA and private billing, claiming and reconciliation, and support procurement within delegated authority
Coordinate day-to-day facility operations - maintenance, equipment and suppliers - and share responsibility for WHS across the clinic environment with the Clinical Manager
Keep administrative processes - records, billing, correspondence - compliant with privacy legislation, AVHS policy and AGPAL/RACGP accreditation requirements
About you
3-5 years' experience in practice management, administration leadership or business operations, ideally in a medical or healthcare setting
Proven experience leading an administration/reception team, including performance management and rostering
Working knowledge of Medicare and/or DVA billing and claiming, or the ability to acquire this quickly
Financial acumen, including budget monitoring, reconciliation and reporting
Proficiency with practice management software (e.g., Best Practice) and Microsoft Office
Demonstrated experience managing operational performance within a healthcare environment
Experience developing and implementing systems, policies and process improvements
Experience interpreting and reporting operational and financial performance data
Strong stakeholder engagement and conflict resolution skills
Legal right to work in Australia
About us
AVHS is built on the core values of Collaboration, Honesty, Excellence, Compassion, and Knowledge. Australian Veteran Health Services Clinic operates at Springfield, providing healthcare services to veterans and patients.
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📌 Practice Manager (Queensland)
🏢 Australian Veteran Health Services
📍 Queensland