We are seeking an enthusiastic Service Advisor to fill a full-time permanent position, Monday to Friday working the hours of 8AM to 4PM – Saturday 8AM - 12PM (one per month) - overtime available.
Does this sound like you?
You are the first point of contact for our customers, ensuring we are delivering an exceptional high level of customer service through accurate interpretation and prompt resolution for all repairs and maintenance, with a professional and bubbly personality.
If you are a self-motivated and well-presented person who enjoys working in a highly skilled, friendly and professional team, then.
Duties & Responsibilities
Greet and assist customers in person or by phone to determine the customer's needs and vehicle data
Document customer needs accurately via repair orders and define the scope and type of work required
Present service offers to customers, and offer additional services, benefits and/or parts at every opportunity
Book appointments according to customer needs and workshop utilisation capacity
Liaise with service technicians & follow up on customer vehicles during the course of the repair
Quote, clarify method of payment and communicate to our customers any additional repairs where required
Prepare and invoice customer jobs in an accurate and timely manner
Handle and process warranty/contract maintenance claims




Ensure customer service matters are dealt with promptly and efficiently
Practice and promote company WHS policies and processes at all times
Work Saturdays on a roster
Skills & Experience
Year 12 or equivalent
Trade qualification or demonstrated industry experience preferred
Sound administrative & clerical skills and organisational skills
Strong interpersonal, communication and attention to detail
Ability to thrive in a fast-paced environment, to work autonomously and as a team
Drivers Licence
What we can offer you
In return for your dedication and commitment you will receive excellent benefits:
FREE onsite barista coffee
Competitive and above award hourly rate $$$, plus overtime is available
Ongoing training and development opportunities and an prospect to build a success long term career
Generous parental leave and study leave policies
Volunteer leave opportunities
Annual company dinners, picnics and wellbeing initiatives
CMV Care powered by Sonder
, providing 24/7 wellbeing, safety and support
Opportunities to support community initiatives through the CMV Foundation
Enjoy annual company dinners and picnics
The career opportunities that come with being part of the wider CMV Group
#J-*****-Ljbffr

📌 Service Advisor (Traralgon)
🏢 Triton Environmental Consultants
📍 Traralgon