Job Description
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About Us
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At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that's the Aussie way. As a
B Corp Certified company
, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability. We're proud to have been named one of Australia's Top Employers by
HRD magazine
.
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Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.
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Our culture is built on five values that guide everything we do:
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Don't be ordinary, be awesome

Think BIG

No bullsh*t

Be good to people

Have fun
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About the Role
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Are you passionate about customer service and technical problem-solving? As an Assurance Technical Support Officer, you'll help keep our customers connected by investigating and resolving voice and network service issues while delivering exceptional customer outcomes.
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What You'll Do
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Knowledge of telco technologies (e.g., Hosted PABX, MPLS, Cisco, FortiGate)
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Certifications such as CCNA, NSE4, or CompTIA A+ (or equivalent) isn't necessary but it's preferred
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Strong organisation and time‐management skills
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Clear and confident communication skills
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Ability to troubleshoot using the OSI model
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A proactive approach to problem‐solving and leadership
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Confidence working independently and collaboratively
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A willingness to learn quickly and adapt to recent technologies
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What You'll Bring
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Deliver frontline diagnostics, classification, and issue resolution
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Meet customer service standards and call‐handling targets
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Respond to technical support requests via phone and digital channels
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Identify customer needs through effective questioning and product analysis
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Troubleshoot and resolve technical and non‐technical service issues in line with SLAs
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Investigate faults using internal and external resources
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Work collaboratively with teams across the business
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Support field staff with fault resolution and installation queries
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#LI-SP1
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Why Join Us
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At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."
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We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.
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The Good Stuff
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26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)
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Discounted internet up to the value of $109 per month
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20% off Mobile services
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Fitness Passport for access to multiple gyms and pools across Australia
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Flexible working arrangements
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Employee Assistance Program (EAP)
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Discounts with Specsavers, HCF, and many more
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Monthly rewards and recognition
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Internal training and development resources to support your career growth
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Yearly Aussie merch allowance
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Ready to Join?
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Hit the apply button to submit your application
and our team will be in touch!
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Even if you feel you don't meet all the requirements, we'd still love to hear your story. We like to think outside the box with the people we hire.
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For questions, reach out to
******
. Just note that all applications must be submitted via the job link.
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📌 Assurance Technical Support Officer (Traralgon)
🏢 Aussie Broadband
📍 Traralgon