Our client is seeking an experienced
Application Support Analyst
to join their Technology team on an initial
6-month contract through to April ****
.
Working within a cooperative Applications Team, you will support a portfolio of enterprise applications that underpin critical business operations across a large and complex environment. This is a hands-on role that combines application support, stakeholder engagement, vendor management and continuous improvement initiatives.
Key Responsibilities
Provide day-to-day support and administration of enterprise business applications.
Investigate, troubleshoot and resolve application incidents, problems and service requests.
Manage user access, permissions and application configurations.
Work closely with business stakeholders to understand requirements and provide application support and guidance.
Liaise with software vendors and third-party providers to drive issue resolution and service improvements.
Support application upgrades, testing, deployments and enhancement initiatives.
Monitor and support integrations, interfaces and data flows between systems.
Assist with application documentation, support procedures and knowledge base articles.
Contribute to continuous improvement initiatives focused on reliability, performance and user experience.
Participate in change, incident and problem management activities within a structured IT environment.
About You




To be successful, you'll bring experience supporting enterprise applications within a complex environment and be comfortable working across both business and technical stakeholders.
Skills & Experience
Experience as an
Application Support Analyst
,
Applications Analyst
,
Business Systems Analyst
or similar.
Experience supporting enterprise or business-critical applications.
Strong troubleshooting and problem-solving capability.
Exposure to SQL and application-related data analysis.
Experience supporting integrations, interfaces or API-driven environments.
Strong stakeholder engagement and communication skills.
Experience working with software vendors and external support providers.
Knowledge of ITIL service management practices.
Highly Regarded
ERP or enterprise business systems experience.
Experience within local government or similarly complex environments.
ServiceNow or other ITSM platform experience.
Experience supporting application upgrades, testing and release activities.
What's On Offer?
Initial
6-month contract
with potential for extension.
Hybrid working arrangements.
Exposure to a diverse enterprise applications environment.
Opportunity to contribute to both BAU support and application improvement initiatives.
Supportive and collaborative team culture.
#J-*****-Ljbffr

📌 Application Support Analyst (Technologyone) (Melbourne)
🏢 Frazer Tremble
📍 Melbourne