Join a Global Brand and Be Part of Every Step of the Customer Journey
Are you someone who enjoys variety in your workday, thrives in a customer-focused environment, and takes pride in delivering outstanding service?
Avis Bundaberg is seeking a motivated and energetic Rental Operations Agent to join our team. This is a hands‐on role that combines customer service, sales, vehicle presentation, and operational support, making it ideal for candidates from hospitality, tourism, retail, aviation, travel, customer service, or vehicle-related industries.
Whether you're a local resident, relocating to the Bundaberg region, or bringing valuable international customer service experience, we'd love to hear from you.
About the Role
As a Rental Operations Agent, you will be involved in all aspects of our business. You will interact directly with customers at the rental counter, assist with bookings and vehicle handovers, inspect vehicles, and help maintain our fleet to the highest standards.
No two days are the same, and you'll play an important role in ensuring every customer enjoys a smooth and professional rental experience.
What You'll Do
Interact with customers face-to-face, delivering exceptional customer service and promoting the Avis Budget Group brand
Complete rental transactions, reservations, contracts, and bookings accurately
Assist customers with vehicle collections and returns
Promote rental upgrades and additional products and services
Clean and prepare the interior and exterior of vehicles to company standards
Inspect vehicles for damage, cleanliness, and roadworthiness
Record vehicle condition reports accurately
Assist with vehicle movements and fleet management activities
Maintain presentation standards across the branch and wash bay
Follow company procedures,



safety requirements, and operational guidelines
What We're Looking For
A full and valid driver's licence
Previous experience in hospitality, tourism, retail, customer service, sales, travel, aviation, or similar customer-facing roles
Strong communication and interpersonal skills
A positive attitude and willingness to learn
Confidence using computer systems and learning current technology
The ability to work efficiently in a fast-paced setting
A strong work ethic and team-focused approach
Physical capability to assist with vehicle cleaning and presentation duties
Flexibility to work a rotating roster, including weekends, evenings, and public holidays
Why Join Avis Bundaberg?
Work for one of the world's most recognised vehicle rental brands
Enjoy a diverse role with customer service and operational responsibilities
Opportunities for career growth and development within a growing regional business
Supportive team environment with ongoing training
Meet travellers, tourists, and business customers from across Australia and around the world
Be part of a team that takes pride in delivering exceptional customer experiences
International and Relocating Applicants Welcome
We welcome applications from candidates with backgrounds in hospitality, tourism, hotels, resorts, airlines, retail, and travel industries.
Applicants with multilingual skills and experience working with international customers are highly regarded.
About Bundaberg
Bundaberg offers an outstanding coastal lifestyle, affordable living, beautiful beaches, access to the Southern Great Barrier Reef, and a strong tourism and agricultural economy. It is an ideal location for those seeking career opportunities while enjoying a relaxed Queensland lifestyle.
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📌 Rental Operations Agent Bundaberg (Bundaberg Central)
🏢 Avis
📍 Bundaberg Central