Telephone Operator | Election Support
$***** p/hr + Super | 5 November Start | West Melbourne
Are you a customer-focused professional with strong communication skills who thrives in a fast-paced environment? Join a dedicated election support team as a Telephone Operator, assisting voters and members of the public with telephone voting registrations and election-related enquiries.
This is an excellent opportunity to contribute to an important election support project while delivering accurate information and professional customer service.
Assignment Details
Location:
West Melbourne (Close to Southern Cross Station)
Rate:
$***** per hour + Super
Start Date:
5 November
Available Shifts:
Rostered shifts Monday to Friday, between 9:00am and 5:00pm
About the Role As a Telephone Operator – Election Support, you will handle inbound calls from voters and members of the public, providing assistance with telephone voting registrations and election-related enquiries. You will follow approved scripts and procedures, maintain accurate records, and ensure every caller receives professional and courteous service.
Key Responsibilities
Handle inbound calls from voters and members of the public
Assist with telephone voting registrations and election-related enquiries
Follow approved scripts to provide accurate and consistent information
Accurately enter and update information within computer systems
Deliver professional, courteous and customer-focused service
Follow established procedures when handling calls and enquiries
About You
Strong verbal communication and computer skills




A professional and customer-focused approach
The ability to follow scripts, procedures and instructions accurately
Confidence handling inbound calls and responding to enquiries
Strong attention to detail when entering and updating information
The ability to work full time hours in a fast-paced environment
Essential Requirements
Be available to work full-time hours
Be available for rostered shifts between 9:00am and 5:00pm, Monday to Friday
Be available to commence work on 5 November
Be willing to complete a National Police Check
Be comfortable completing a Political Activities Disclosure
Be able to work onsite in West Melbourne, a short tram ride from Southern Cross Station
Why Work with HOBAN?
Opportunity to contribute to an election support project
Work alongside a dedicated election support team
Gain experience in customer service and election-related operations
Support from HOBAN throughout the recruitment process
If you are a professional, customer-focused individual with strong communication skills and the availability to start on 5 November, we'd love to hear from you.
At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator ****** visit additional contact details.
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📌 Call Center Cso (Melbourne)
🏢 HOBAN Recruitment
📍 Melbourne