Account Director – Integrated Facilities Management (Technology)
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves
As an Account Director at JLL, you'll be accountable for developing and implementing strategic account plans that delight our clients and ensure healthy, long-term partnerships.
You'll anticipate client needs and deliver beyond contractual commitments while building financial plans that exceed revenue and profitability targets.
Leading a team of talented individuals across office and tech lab facilities, you'll deliver integrated multi-disciplined services including facilities management and project management.
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees.
In this role, you'll work alongside the Work Dynamics leadership team to understand the firm's strategy and translate those goals into business opportunities and measurable success.
The Account Director reports to the APAC Managing Director (matrix to the Global IFM Account Director).
You'll be an innovative, forward-thinking leader with the highest ethical standards who can build effective relationships, drive results, and inspire your team to achieve operational excellence.
What your day-to-day will look like
Establish the vision and strategy for regional account plans, ensuring clients receive exceptional service delivery and experience that meets and exceeds contractual obligations
Build and manage relationships with key stakeholders in the client organization, serving as the single point of contact for service delivery and escalation
Lead a high-performing team through regular coaching and feedback, providing recognition and taking proactive action to refresh and enhance team capabilities when needed
Drive financial performance by achieving agreed revenue, expense, and debtor targets while identifying opportunities for cross-selling services and meeting growth objectives
Develop and implement the global Human Experience (HX) program in your region,



ensuring delivery of HX targets through annual surveys and maintaining best-in-class culture
Oversee contract management, ensuring adherence to requirements and achievement of key performance indicators and service levels
Role is focused primarily on facilities management and project management.
Covers office and tech lab facilities only.
Explicit focus on driving regional initiatives with AI tools/tech.
Manage regional initiatives, with a focus on AI, drive client-specific programs such as savings targets and benchmarking, and source best practices to continuously improve account performance
Champion inclusion and diversity across your team, building a diverse group of talented individuals aligned with JLL's Regional and Global Diversity & Inclusion strategy
Conduct Quarterly Business Reviews in your region and participate in global QBRs to maintain consistency in reporting, standard operating procedures, and systems across countries
Required qualifications
Minimum ***** years of experience in real estate, with demonstrated strength in Facilities Account Management and understanding of Project Management, Strategic Portfolio Management, Workplace Strategy, and Employee Experience
Proven track record managing complex account structures, including running multiple teams across multiple disciplines, locations, and countries
Experience handling client and firm sensitivities, knowing when to elevate with urgency or how to de-escalate risks effectively
Demonstrated ability to balance client interests with those of the firm while translating client needs into existing or recent business growth opportunities
Strong leadership capabilities with expertise in building and growing relationships with stakeholders, peers, subordinates, and wider JLL colleagues at all levels
Results-driven approach with ability to translate account plans into solid delivery models and use relevant data to measure performance and make decisive adjustments
Excellent communication skills with ability to establish credibility, confidence, and presence with leaders and create an environment of strong morale and trust
Deep understanding of the outsourcing business,



real estate industry fundamentals, and various service products to identify opportunities for growth
Location
In office – Brisbane, QLD, Sydney, NSW
Equal Opportunity Employer
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at ******.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page.
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We take our responsibility to protect the personal information provided to us seriously.
Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process.
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We will then delete it safely and securely.
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For additional details please see our career site pages for each country.
About JLL
At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique.
We help our people thrive, grow meaningful careers and find a place where they belong.
Together, we strive to be exceptional and shape a better world.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.
A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.
Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.
JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.
For further information, visit jll.com.
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📌 Account Director (Brisbane)
🏢 Jll
📍 Brisbane