About Us
G'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards.
Employing more than **** people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.
Discovery Parks, Rottnest Island
features 83-luxury tents across several service levels, a resort style pool and Pinky's restaurant offering inside and outside dining areas with spectacular views.
The Role
This casual role will require the successful candidate to commute from Fremantle to Rottnest Island by ferry on a daily basis, so would be most suited to candidates who live within a reasonable travelling distance of the port.
The 30-minute ferry crossing will be paid for by the company.
During the peak period October to April - the role will focus mainly on Reservations, assisting at Reception as required.
Outside of the peak period, the opposite will apply.
Duties will include but are not limited to:
Providing a high standard of customer service and maintaining excellent relationships with the park teams, guests and Stakeholders
Quoting availability and rates to our customers and responding to general enquiries by phone and email
Processing reservations, changes and payments in line with company policy
Checking guests in and out and settling their accounts




Liaising with all areas of the business to ensure a smooth operation
Providing guests with information about the resort and local areas of interest
The sale of third-party products and merchandise as required
Completing relevant day-to-day departmental checklists
What we look for
To be successful in this role you will have:
Essential
- Previous Reservations and/or Front Office experience within the hospitality industry
Able to commit to a minimum of 8 months in the role
Passion for delivering exceptional Guest experiences
Proficient computer skills, including knowledge of RMS or a comparable Reservation Booking System
Excellent communication and interpersonal skills
The ability to handle financial transactions accurately
Strong organizational skills and attention to detail
Heaps of enthusiasm and a positive attitude
A high standard of personal presentation
Flexibility to work weekends, public holidays, and evenings as required
Advantages to You
Commute to work on the island with ferry costs covered
The opportunity to work on an A-Class reserve and enjoy the uniqueness of Rottnest Island
Discounted accommodation at over 300 G'day Group holiday parks nationally.
Discounts with our G'day Rewards Partners
Service recognition awards
Access to Employee Assistance Program
Internal promotions and opportunities
#J-*****-Ljbffr

📌 Guest Service Agent: Discovery Resorts - Rottnest Island (Western Australia)
🏢 Discovery Resorts
📍 Western Australia