The Senior Consultant, Marketing Transformation supports clients in improving the effectiveness of their marketing and customer functions through operating model design, governance, process improvement, and capability uplift initiatives.
The role contributes to marketing transformation engagements by conducting analysis, facilitating discovery activities, developing recommendations, and delivering defined workstreams. Senior Consultants work closely with clients and multidisciplinary Credera teams to help translate business challenges into practical solutions that improve organisational performance and customer outcomes.
The role combines consulting, problem solving, stakeholder engagement, and delivery execution. It provides opportunities to develop expertise across marketing operations, content operations, governance, ways of working, organisational design, and transformation delivery while building trusted client relationships and consulting capability.
Job Duties
Build effective working relationships with client stakeholders across marketing, customer, digital, and operational teams
Support stakeholder interviews, workshops, and discovery activities
Gather, analyse, and synthesise qualitative and quantitative information from multiple sources
Document current-state and future-state operating models, processes, governance structures, and ways of working
Develop client-ready presentations, recommendations, and transformation artefacts
Contribute to solving client challenges through structured analysis and problem solving
Deliver assigned workstreams with minimal supervision
Maintain a high standard of quality and professionalism in all client interactions
Delivery and execution




Deliver defined workstreams or project components within agreed scope, quality, and timeline expectations
Support marketing transformation initiatives involving operating model design, governance, workflow optimisation, organisational effectiveness, and capability uplift
Develop process maps, stakeholder assessments, operating model artefacts, and implementation plans
Maintain project documentation, action logs, risks, issues, and status updates
Participate in governance forums, project ceremonies, and delivery cadences
Collaborate effectively with consulting, experience design, martech, technology, and client teams
Escalate risks, issues, and dependencies in a timely manner
Apply Credera methodologies, frameworks, and delivery standards
Produce high-quality analysis, recommendations, and client-facing deliverables
Commercial and business contribution
Support proposal development activities through research, analysis, and content creation
Contribute to development of reusable assets, templates, and intellectual property
Identify client challenges, opportunities, and emerging needs and share insights with engagement leaders
Support thought leadership and capability development activities within the practice
Contribute to business growth through delivery excellence and strong client relationships




Maintain utilisation and delivery expectations aligned to role requirements
People leadership and development
Support and mentor Consultants and Analysts through day-to-day project activities
Share knowledge, tools, frameworks, and delivery approaches with team members
Contribute to a positive, collaborative, and inclusive team culture
Participate in practice learning, capability development, and community activities
Seek and apply feedback to continuously improve consulting and leadership capability
Knowledge and skills
Understanding of marketing operating models, governance, and business process improvement
Understanding of organisational design, transformation delivery, and change adoption concepts
Strong analytical and problem-solving capability
Ability to structure information and communicate findings clearly
Effective stakeholder engagement and relationship-building skills
Strong written communication and presentation development skills
Ability to work independently within a defined workstream
Strong organisational and delivery management skills
Ability to balance multiple priorities and deadlines
Proficiency in Microsoft PowerPoint, Excel, and collaborative delivery tools
Education and experience
Experience in consulting, transformation, marketing operations, business analysis, or a related field
Experience supporting projects involving operating model design, process improvement, governance, or organisational change
Experience working within multidisciplinary project teams
Familiarity with marketing, customer, digital, or operational functions preferred
Bachelor's degree or equivalent qualified experience

📌 Senior Consultant, Marketing Transformation (Melbourne)
🏢 Credera
📍 Melbourne