A fantastic opportunity exists to join an iconic brand and elevate your career at Starbucks Australia.
We often say that we aren't in the coffee business serving people, we're in the people business serving coffee. Our partners (employees) are at the heart of everything we do, bringing our mission to life every day:
To be the premier purveyor of the finest coffee in the world, inspiring and nurturing the human spirit - one person, one cup and one neighbourhood at a time.
30% partner discount
at all Starbucks Australia stores, plus free coffee at our on-site Starbucks coffeehouse kitchenlocated within the Support Centre.
Hybrid working model
offering a blend of office collaboration and work-from-home flexibility.
Career growth and development opportunities
within an iconic and expanding QSRbusiness.
Reward and recognition programs
that celebrate performance and living our Starbucks values.
Partner referral program
- earn up to
$1,000
for successful referrals (T&Cs; apply).
Wellbeing support
through PeopleSense, including free confidential counselling services for partners and their families.
Ongoing leadership and professional development
opportunities to support your continued growth and success.
Work from our modern
Collingwood Support Centre
, featuring end-of-trip facilities, concierge services and team-oriented workspaces.
ambitious growth plans
, where you'll have the opportunity to influence key decisions and make a meaningful impact.
Company Description
Join Starbucks Australia
A fantastic opportunity exists to join an iconic brand and elevate your career at Starbucks Australia.
We often say that we aren't in the coffee business serving people, we're in the people business serving coffee. Our partners (employees) are at the heart of everything we do, bringing our mission to life every day:
To be the premier purveyor of the finest coffee in the world, inspiring and nurturing the human spirit - one person, one cup and one neighbourhood at a time.
Our Partner (Employee) Benefits
30% partner discount
at all Starbucks Australia stores, plus free coffee at our on-site Starbucks coffeehouse kitchenlocated within the Support Centre.
Hybrid working model
offering a blend of office collaboration and work-from-home flexibility.
Career growth and development opportunities
within an iconic and expanding QSRbusiness.
Reward and recognition programs
that celebrate performance and living our Starbucks values.
Partner referral program
- earn up to
$1,000




for successful referrals (T&Cs; apply).
Wellbeing support
through PeopleSense, including free confidential counselling services for partners and their families.
Ongoing leadership and professional development
opportunities to support your continued growth and success.
Work from our modern
Collingwood Support Centre
, featuring end-of-trip facilities, concierge services and collaborative workspaces.
ambitious growth plans
, where you'll have the prospect to influence key decisions and make a meaningful impact.
Job Description
At Starbucks Australia, we're entering an exciting phase of growth and are looking for a
Technology Operations Manager
to help shape the future of technology across our coffeehouse network. This is a highly visible role for someone who enjoys challenging the status quo, driving operational excellence, and delivering meaningful business outcomes.
Reporting to the Chief Information Officer, you'll lead technology operations across our stores and Store Support Centre, ensuring reliable, secure and scalable technology services that support business growth. You'll work closely with technology partners and vendors to improve service levels, optimise spend, strengthen security, and drive innovation
Key Responsibilities
Lead technology operations, service delivery and incident management.
Drive vendor performance, accountability and commercial outcomes.
Own infrastructure including networks, devices, Microsoft 365 and cloud services.
Strengthen cyber security, compliance and operational resilience.
Support store growth by ensuring technology remains scalable and fit for purpose.
Partner with Operations and business leaders to improve the store technology experience.
Qualifications
Required Experience
Senior technology operations experience in a multi site retail or hospitality business
Has challenged incumbent vendors and changed the outcome: better service, better commercials, or both
Has managed a multi party support chain, where triage sits with one provider and resolution with others
Evidence of efficiencies and return delivered against a technology spend baseline




Hands on across network, end user compute and Microsoft 365 in a distributed store environment
Hands on security operations: access, patching, vulnerability management and incident response
Experience across a point of sale estate and store technology
Available for escalation outside store trading hours, and able to travel to stores
Tertiary qualification in a technology discipline, or equivalent experience
Desirable: Essential Eight or ISO ***** exposure, Microsoft 365 security, PCI DSS, experience in a rapid growing store network
Additional Information
Why Starbucks?
Starbucks Australia is proudly Australian-owned and operated. While we're a relatively small business, we have ambitious growth plans and a strong focus on developing our partners.
Located in Collingwood, our Support Centre features extensive end-of-trip facilities, concierge services including dry-cleaning and parcel collection, and our very own Starbucks café. Our hybrid working model provides the flexibility to work three days in the office and two days from home.
The Starbucks Mission Statement
Our mission: to inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time.
Here are the principles of how we live that every day:
Our Coffee
It has always been, and will always be, about quality. We're passionate about ethically sourcing the finest coffee beans, roasting them with great care, and improving the lives of the people who grow them. We care deeply about all of this; our work is never done.
Our Partners
We're called partners because it's not just a job, it's our passion. Together, we embrace diversity to create a a place where each of us can be ourselves. We always treat each other with respect and dignity.
The Starbucks Mission Statement
Our mission: to inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time.
Here are the principles of how we live that every day:
Our Coffee
It has always been, and will always be, about quality. We're passionate about ethically sourcing the finest coffee beans, roasting them with great care, and improving the lives of the people who grow them. We care deeply about all of this; our work is never done.
Our Partners
We're called partners because it's not just a job, it's our passion. Together, we embrace diversity to create a a place where each of us can be ourselves. We always treat each other with respect and dignity.
#J-*****-Ljbffr

📌 Technology Operations Manager (Melbourne)
🏢 Starbucks Australia
📍 Melbourne