Outsized is supporting a qualified services firm on behalf of their end client in the general insurance sector, seeking an experienced senior contact centre leader to join the delivery team in Sydney with occasional travel to New Zealand.
You will lead the contact centre operations workstream, assess existing sales and service operations, and deliver recommendations to improve efficiency, performance and customer outcomes.
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📌 Senior Contact Center Leader – Insurance Ops & Efficiency (Sydney)
🏢 Outsized
📍 Sydney
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