Divisional Director - Access, Critical Care, Imaging & Ambulatory Services
Key leadership role
38 hours per week
Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.
About Clinical Services and The Access, Critical Care, Imaging and Ambulatory Services Division
Austin Health has a highly integrated and networked organisational design that harnesses the collective contribution of clinical and non-clinical expertise to affect exceptional patient-centred care. Clinical services within Austin Health are underpinned by strong cross-discipline partnerships, stakeholder engagement and collaborative practice.
The Deputy CEO/COO, the Chief Medical Officer, and the Chief Nursing Officer collectively steward our clinical services and create the conditions to deliver exceptional patient care. Although each Directorate has a clearly defined purpose, mandate and accountability, they come together and act as one clinical services system.
The clinical services governance structure provides a formal foundation and mechanism through which the Directorates come together to explore, discuss, and review complex system-wide service design and development, while collaborative processes and practices within the portfolio enable collective contribution and performance at the local level. Austin Health clinical services comprise a complex range of national, statewide, organisation-wide and specialty clinical services.
Operational Area
Clinical services sit within the office of the Deputy CEO/Chief Operating Officer, span all Austin Health campuses and some community-based settings, and include a range of statewide, organisation-wide, and specialty clinical services. Those services are delivered across the following Clinical Divisions:
Access, Critical Care, Imaging and Ambulatory Services
Allied Health
Continuing Care
Medical and Cancer Services
Mental Health
Austin Health Access, Critical Care, Imaging and Ambulatory Services comprises the following divisional specialties and services, which are provided within a range of care settings including inpatients, outpatients and community-based locales:
Emergency services and Emergency Short Stay
Intensive Care Unit
Care coordination
Hospital-wide access and Bed resource management
Virtual Services
Hospital in the Home
Specialist Clinics
Radiology
Molecular Imaging and Therapy (MIT)
Ambulatory Care Centre/Transit Lounge
About the role
In this key leadership role,



you will partner with the Divisional Medical Director to oversee strategic and operational functions across the Division, ensuring efficient resource management and the delivery of high-quality, patient-centred care in a complex environment.
Reporting to the Deputy CEO/Chief Operating Officer, you will help shape innovative service delivery models, contribute to strategic planning, and be accountable for achieving targets in access, activity, quality, and budget as set out in the organisation's Statement of Priorities. You'll work closely with other Divisional Directors to deliver exceptional, contemporary care throughout the health system.
This is an excellent chance for a forward-thinking leader passionate about advancing patient-centred services and driving continuous improvement in healthcare delivery.
About you
You will have excellent communication skills and a strong commitment to excellence in patient care. You will bring energy and drive to your work and have a keen interest in developing your skill set.
To be successful in this role, you'll bring with you:
Ability to act with foresight and contribute a strategic perspective to the work of the Division and the organisation as a whole
Significant experience in the translation of strategic priorities into annual business plans with the ability to align communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results
Extensive experience in the leadership and management of a complex health service/function preferably within a major public hospital
Knowledge of contemporary leadership models/frameworks and demonstrable experience in leading teams and coaching to support the development of individual, team and organisational capability
Excellent leadership and interpersonal skills, including the ability to initiate and foster sound working relationships with a range of stakeholders acting within a complex and dynamic environment
Demonstrated understanding of and ability to facilitate effective workplace change and act for the long term, building organisational change readiness, capability and resilience
Ability to initiate and maintain strategic relationships with stakeholders inside the health system (e.g., physicians, cross-functional partners) to advance clinical and business goals




Demonstrated understanding of contemporary patient-centric models, frameworks and services and experience in the implementation of service practices that meet customers'/patients' and organisational needs
Demonstrated experience in the implementation of safety direction, goals and strategies; implementation of strategic organisation-wide safety and wellbeing initiatives, standards and practices
Demonstrated understanding of service innovation models and frameworks and experience in the testing and implementation of new approaches that result in unique and differentiated solutions
Proven ability to develop an environment of healthcare improvement and implementation of quality and risk management strategies, reviews and initiatives
Sound experience in managing service improvement initiatives and local change processes, with capacity to work with highly motivated professional staff with competing allegiances to Austin Health and their professional disciplines
Significant strategic business and financial acumen with extensive budget management experience
Experience in managing projects and the utilisation of project management frameworks and tools
Working at Austin Health means enjoying a robust sense of purpose and doing meaningful work every day. Our people also receive a variety of rewarding advantages, including:
Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
Mentoring and career development opportunities.
Work with us!
We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.
All appointments are subject to a satisfactory National Police Check and, if required, a Working With Children Check. Austin Health is a child protected organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager:
Cameron Goodyear, Deputy CEO | Chief Operating Officer at
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📌 Divisional Director - Access, Critical Care, Imaging & Ambulatory Services (Melbourne)
🏢 Austin Health
📍 Melbourne