Role:
Network Operations Center (NOC) Engineer
Location:
Redmond, WA (In office)
FTE
Salary - $110k/Annum
Shift -
Morning and evening- (Shift timing will be morning around 7 am to 2 or 3 pm (calculate 8 hours) or evening shifts 2 pm to 10 pm)
The Network Operations Center (NOC) team within Networking Software is responsible for tier 1 support for software defined network services. You'll join a growing team of network operations engineers supporting client's network. Our services operate at scale and support workloads critical to customer network performance and availability, so a passion and discipline around operational excellence is key.
Key job responsibilities
Respond to and upscale network-related incidents in a timely manner, diagnosing and troubleshooting network issues including connectivity problems, performance degradation, and security concerns
Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure including satellites, gateway sites, and points of presence
Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers
Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations




Manage severity 2 and 3 tickets while attending on-call rotations during business hours and weekends
Lead and mentor other Network Support Engineers with network issue diagnosis and operating procedures
Collaborate with cross-functional teams including network, software, and security engineers
Basic Qualifications
4+ years of software development, or 4+ years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Experience with network engineering for large-scale networks, including diagnosing network impacting issues
Knowledge of internet fundamentals and cloud computing concepts
Bachelor's degree in electrical engineering, computer engineering, or equivalent, or experience with networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related) at an advanced level
Preferred Qualifications
Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP), or experience in SQL Server/MySQL and experience with automation and any version control tools
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience driving collaborative projects from conception to delivery
Experience with satellite-based telecommunication networking
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