At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better.
We work hard and love a good challenge (or multiple).
With clients spanning across the Pacific and Asia, we're no stranger to thinking big and working with innovative minds to achieve great success.
We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.
At Probe, expect to think differently, challenge the norm and find your purpose.
About the role As a Call Center Agent and the critical front line for our water utilities client, you'll act as a supportive guide for residential customers—handling both inbound inquiries and proactive outbound calls to assist with bill clarity, payment options, and sensitive financial hardship assessments.
It is a pure service and care campaign, meaning there are no sales targets Key Details Commencing 16th November **** Multiple Part Time roles available.




Operational Hours: Monday to Friday 8am - 7pm with fixed rostering.
Training to be conducted onsite (Melb CBD) with a view to move to a flexible work scenario upon reaching competency.
Benefits Include: access to staff advantages, flexible working arrangements/hours, 24/7 access to a trusted well being and safety support app.
Key Responsibilities Manage calls, email and live chat queries from customers.
Handle every customer contact in line with client and company requirements in order to meet Key Performance Indicators (KPIs) and targets (KPIs and targets may be subject to change dependent on client and company requirements) Always apply first call resolution techniques to resolve customer enquiries effectively and efficiently.
Achieve daily productivity, KPI's and AHT targets.
Skills

📌 Customer Service Agent (Melbourne)
🏢 Probe CX
📍 Melbourne