Experienced Debt Recovery & Collections Officer
GEORGE LAURENS (G.C) PTY LTD – Bundall QLD
George Laurens is a long-established Australian debt recovery agency specialising in school fee and commercial debt recovery. Due to continued growth and the planned onboarding of a substantial new client portfolio, we are seeking an experienced Debt Recovery & Collections Officer to join our Bundall team.
This is an excellent chance for a motivated collections professional who enjoys achieving positive outcomes, building rapport with customers and being part of a supportive, high-performing team.
Please note:
This is a full‐time, office‐based position located in Bundall. Applicants seeking remote or hybrid work arrangements need not apply.
About the Role
This is a busy and rewarding role where no two days are the same.
You will be responsible for:
Managing a portfolio of accounts requiring recovery action
Conducting inbound and outbound collection calls
Negotiating payment arrangements and resolving arrears
Managing hardship requests and payment plan monitoring
Preparing written correspondence and account notes
Liaising with clients regarding account progress
Investigating disputes and working towards practical resolutions
Maintaining accurate records and meeting collection targets
Delivering professional and empathetic customer service while achieving positive recovery outcomes
About You
You will have previous experience in one or more of the following areas:
Debt collection




Mercantile services
Accounts receivable collections
Credit control
Hardship and arrears management
Payment plan management
School fee recovery
Commercial debt recovery
You will also possess:
Strong negotiation and communication skills
Confidence speaking with people from all walks of life
Excellent telephone manner
Strong attention to detail and organisational skills
A professional and resilient approach
The ability to work independently while contributing to a team environment
What We Offer
Above-average remuneration based on experience and proven performance
Early Friday finish at
1:00pm
Weekly team breakfast every Friday
Secure permanent employment with an established Australian business
Modern Bundall office location
Friendly, supportive and collaborative team culture
Career stability with a growing client base and expanding portfolio
Ongoing training and development within a specialised industry
A workplace where effort, results and initiative are recognised
Why Join George Laurens?
At George Laurens, we believe successful collections is about professionalism, communication and finding practical solutions. Our team works hard, supports one another and takes pride in delivering exceptional service to clients throughout Australia.
As we continue to expand, this is an opportunity to join a respected industry leader and be part of the next stage of our growth.
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📌 Experienced Debt Recovery & Collections Officer (Gold Coast)
🏢 GEORGE LAURENS (G.C
📍 Gold Coast