Quality & Compliance Officer
Location:
Goonellabah NSW
Employment Type:
Full-Time
The Opportunity
We're looking for a proactive and detail-oriented
Quality & Compliance Officer
to join our team supporting a major facilities management contract across the North Coast region.
This role is ideal for someone who is passionate about quality systems, compliance, workplace safety and continuous improvement. You'll work closely with operational teams to ensure services are delivered in line with contractual obligations, legislative requirements and industry best practice.
Key Responsibilities
Conduct site inspections, quality audits and compliance reviews
Monitor service delivery against contractual requirements and key performance indicators
Investigate non-conformances and support corrective action planning
Assist with WHS activities, risk assessments and incident investigations
Maintain accurate compliance records, registers and reports
Provide compliance advice and support to frontline teams
Deliver toolbox talks and compliance awareness initiatives
Support continuous improvement projects and quality initiatives
Maintain Test & Tag compliance records and documentation
Build positive working relationships with clients, subcontractors and internal stakeholders
About You
To be successful in this role,



you will have:
Experience in quality, compliance, WHS, auditing or a related discipline
Strong organisational and administrative skills
Excellent communication and stakeholder engagement abilities
High attention to detail and analytical capability
Experience preparing reports and maintaining compliance documentation
Intermediate Microsoft Office skills
A current Australian Driver Licence
The ability to work independently across multiple sites and priorities
Desirable Qualifications & Experience
Electrical Test & Tag Certification (AS/NZS ****)
Internal Auditor qualifications (ISO ****, ISO ***** and/or ISO *****)
First Aid Certificate
Experience within facilities management, asset management or multi-site service environments
What's on Offer?
Opportunity to make a meaningful impact across a large and diverse contract
Supportive and collaborative team environment
Career development and training opportunities
Varied role with autonomy and stakeholder engagement
Company vehicle
Career development within a growing organisation
We encourage applications from diverse backgrounds and are committed to creating an inclusive workplace where everyone can thrive.
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📌 Quality And Compliance Officer (New South Wales)
🏢 ISS Global
📍 New South Wales