Broker Support Officer - 12 Month Contract
Australian Motor and Marine Finance is a leading provider of financial solutions within the banking and financial services sector. We are committed to delivering exceptional service and support to our broker partners, enabling them to provide the best outcomes for their customers. Our organisation values collaboration, professionalism, and a commitment to excellence in everything we do.
About the role
We are seeking a
Broker Support Officer
to join our team on a
12-month contract basis
. This is a
full-time position
based in
Wetherill Park, NSW ****
. The Broker Support Officer will play a crucial role in supporting our broker network, ensuring they have the assistance and resources needed to operate efficiently and effectively. You will be the point of contact for broker enquiries, providing timely and professional support to maintain strong relationships and drive business growth.
Key responsibilities
Respond to broker enquiries via phone, email, and other communication channels in a timely and professional manner
Provide accurate information regarding loan products, policies, procedures, and system functionality
Assist brokers with application submissions, documentation requirements, and process clarifications
Liaise between brokers and internal teams to resolve issues and escalte matters where necessary
Maintain detailed records of broker interactions and support provided
Contribute to the development and maintenance of broker support materials and resources




Identify opportunities for process improvements and broker satisfaction enhancement
Support brokers with training on current products, systems, or procedural changes
What we're looking for
Strong customer service experience, ideally within a financial services or similar support environment
Excellent communication skills, both written and verbal, with the ability to explain complex information clearly
Proficiency with Microsoft Office applications and experience using CRM or similar systems
Demonstrated ability to manage multiple enquiries and prioritise effectively in a fast-paced environment
Problem-solving skills and the ability to take ownership of issues until resolution
Professional telephone manner and ability to build strong working relationships
Attention to detail and accuracy in record-keeping and documentation
Reliability and commitment to meeting deadlines and supporting team objectives
Knowledge of banking, lending, or financial products is advantageous but not essential; training will be provided
What we offer
Competitive remuneration package commensurate with experience
Supportive and collaborative team environment
Access to professional development and training opportunities to enhance your skills
Comprehensive onboarding programme to ensure you succeed in the role
Flexible working arrangements to support work-life balance
Convenient location in Wetherill Park with accessible parking facilities
#J-*****-Ljbffr

📌 Broker Support Officer - 12 Month Contract (Sydney)
🏢 Yamaha Motor
📍 Sydney