Job Description
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Good with customers, organised and ready for something more?
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You might currently work in customer service, administration, parts, stores, sales support or another customer-facing role and be looking for an opportunity to build on what you already know.
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EMC Electric Vehicles, part of Varley Group, is looking for an Internal Sales & Customer Service Coordinator to join our team in Tomago.
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This is a hands-on, varied role where you'll work across the customer journey, from the first enquiry and quotation through to order coordination, sales follow-up and after-sales support.
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We can teach you our products. What we're looking for is someone who is great with customers, commercially minded, well organised and good at making sure things get done.
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What You'll Be Doing
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You'll be a key point of contact for EMC customers, working closely with our Sales, After Sales, Spare Parts and Administration teams to keep enquiries, quotations, orders and service requirements moving.
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You'll be responsible for:
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Responding to customer enquiries by phone, email and online.
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Understanding customer needs and helping identify suitable vehicle solutions.
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Preparing quotations and following up with customers.
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Converting genuine enquiries into sales opportunities.
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Managing customer, quotation and sales information in the CRM.
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Keeping customers informed throughout the sales and delivery process.
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Building strong relationships with new and existing customers.
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Following up opportunities and supporting repeat business.
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Building your knowledge of EMC's electric vehicle range.
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Coordinating vehicle servicing between customers and service providers.
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Raising purchase orders and reviewing service invoices.
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Following up with customers after servicing is completed.
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Working across the EMC team to deliver a positive customer experience.
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This isn't a traditional high-pressure sales role, but sales are an important part of the position. You'll follow up genuine opportunities, prepare quotations, build customer relationships and contribute to sales outcomes.
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What We're Looking For
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We're more interested in finding the right person with transferable skills than someone who ticks every box.
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You could come from internal or counter sales, customer service, administration, parts, stores, warehousing, automotive, equipment or another customer-focused environment.
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What will matter most is that you:
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Enjoy dealing with customers and building rapport.
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Communicate confidently by phone and email.
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Have strong administration and organisational skills.
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Can juggle enquiries, quotations and follow-ups without losing the details.
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Take ownership and follow things through.
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Are comfortable learning new systems, products and processes.
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Have some commercial awareness and are comfortable working towards sales outcomes.
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Enjoy learning about products and understanding how they meet customers' needs.
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Work well independently while still contributing to the wider team.
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Experience with vehicles, parts, equipment, manufacturing or technical products would be advantageous, but it's not essential.
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A Role You Can Grow Into
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If you've already built good customer service, administration or product knowledge and you're ready for greater responsibility, this role gives you the prospect to develop across:
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Internal sales and quotation management
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Customer relationship management
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CRM and sales pipeline management
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Product and technical knowledge
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Sales follow-up and conversion
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Order coordination
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After-sales and service support
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You'll have clear responsibility for your customers and opportunities, while having the support to develop your product knowledge and internal sales capability.
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About EMC Electric Vehicles
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EMC Electric Vehicles specialises in low-speed electric vehicle solutions across a variety of customer applications.
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As part of Varley Group, you'll join a specialist vehicle business backed by the capabilities and opportunities of an established Australian engineering and manufacturing organisation.
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Why Join Us?
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Build valuable experience across customer service and internal sales.
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Learn a specialised and evolving electric vehicle product range.
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Work across the full customer journey, rather than just one part of the process.
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Build relationships with customers across different industries.
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Join a supportive, collaborative team.
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Access career opportunities across the broader Varley Group.
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Discounted Fitness Passport membership.
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Employee Assistance Program.
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Commission opportunity linked to sales performance.
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Think You Could Be a Good Fit?
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You don't need to have Internal Sales Coordinator written on your current job title.
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If you're good with customers, organised, comfortable following things through and ready to develop your commercial skills, we'd like to hear from you.
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Whether your background is in customer service, counter sales, parts, stores, sales support, administration or a technical environment, your experience could transfer well into this opportunity.
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Click Apply Now and submit your resume to join EMC Electric Vehicles, part of Varley Group.
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📌 Internal Sales & Customer Service Coordinator (New South Wales)
🏢 Varley Group
📍 New South Wales