Airline Passenger Service Agents - French Speaking
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job Summary
PassengerService Agents play a crucial role in ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft. OurPassengerService team is renowned for their helpfulness, extensive knowledge, and courteous demeanor, always treating each passenger with kindness, respect, and a warm smile.
Working as a cohesive unit, we emphasise collaboration while maintaining an unwavering commitment to safety and punctuality. In the agile, safety-oriented environment of the airport, our team consistently delivers reliable and efficient services on behalf of the many airlines that depend on Swissport for ground handling services.
Work hours are flexible to align with airline schedules, which include early mornings, late-night shifts, and weekends, ensuring we meet the needs of our passengers at all times.



You must be comfortable working across a 7 day roster.
Your activities
Assist passengers during check-in, boarding and disembarkation
Handle the check-in process, including verifying tickets, issuing boarding passes and checking luggage
Provide accurate flight information to passengers, including updates on delays, cancellations and gate changes
Resolve passenger complaints and issues efficiently and professionally
Offer support and answer questions regarding flight schedules, fares, routes and policies
Assist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance
Assist with luggage drop offs through the check-in process
Ensure compliance with security procedures and protocols, including screening passengers and luggage
Coordinate with other airport personnel and departments to ensure smooth operations and customer satisfaction
Provide assistance and support during emergencies, including medical incidents and flight diversions
Maintain accurate records and documentation for all transactions and customer interactions
Utilise language skills to assist international passengers and communicate effectively with diverse customers
Your profile
You must be fluent in both English & French.
Committed to delivering exceptional and safe service
Have full availability and be able to work across a 7 day rotating roster
Strong interpersonal skills and a team player
Demonstrates a strong work ethic and a desire for learning and advancement
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📌 Airline Passenger Service Agents - French Speaking (Sydney)
🏢 Swissport
📍 Sydney