Management and Training Corporation – Villawood NSW
At
MTC Australia
, we're proud to be a leader in social impact, transforming lives and strengthening communities. As part of a global organisation operating across corrections, detention, training, education and workforce development, our people play an important role in creating opportunities and positive outcomes every day.
We are currently seeking an
ICT Coordinator
to join our team. This is an excellent opportunity for an IT qualified who enjoys a hands-on role supporting end users, maintaining secure systems, and solving technical challenges in a dynamic operational environment.
About the Role
Reporting to the National ICT Manager, you will be responsible for coordinating and supporting all ICT-related activities at the facility. You will ensure systems, hardware, software, and networks operate effectively while providing responsive technical support to staff.
This role combines technical support, systems administration, troubleshooting, stakeholder engagement, and continuous improvement, making it ideal for someone who enjoys variety and taking ownership of ICT operations.
What You'll Be Doing
Maintaining and supporting the facility's ICT infrastructure, systems, and networks
Installing, configuring, and maintaining hardware and software including printers, switches, and end-user devices
Monitoring system and network performance and proactively resolving issues
Managing and triaging ICT support requests through the ticketing system
Troubleshooting technical issues and coordinating repairs, maintenance, and data restoration activities
Delivering technical support and training to staff
Supporting ICT security and ensuring systems remain operational and compliant
Acting as a liaison between users and higher-level technical support teams
Developing and maintaining ICT procedures, user guides, and training materials
Collaborating with internal stakeholders and external service providers to maintain system functionality and service standards
About You




To be successful in this role, you will bring:
Qualifications in Information Technology, Information Systems, Computer Science, or a related field
Experience in ICT support, systems administration, service desk, or a similar technical role
Knowledge of Microsoft environments, hardware support, networking concepts, and business applications
Understanding of TCP/IP, LAN/WAN environments, and network troubleshooting
Strong problem-solving skills and the ability to diagnose technical issues efficiently
Excellent communication and stakeholder engagement skills
Strong organisational abilities and attention to detail
A calm, professional, and customer-focused approach
The ability to work independently while managing competing priorities
Highly Regarded
Industry certifications such as CompTIA, Microsoft, Cisco or similar
Experience working in a highly regulated environment
Experience supporting diverse or vulnerable populations
Training or user adoption experience
Requirements
Right to work in Australia
Ability to obtain and maintain required police and security clearances
First Aid and CPR certification, or willingness to obtain
Working With Children Check, or willingness to obtain
Ability to successfully complete any required medical, drug, and alcohol screening processes
Why Join MTC Australia?
Meaningful work that contributes to positive social outcomes
Supportive and inclusive team environment
Professional development and career growth opportunities
Exposure to diverse technologies and operational environments
Opportunity to work for a globally recognised organisation with over 8,500 employees worldwide
Our Culture
At MTC Australia, safety, respect and dignity are at the heart of everything we do. Through our
BIONIC (Believe It Or Not I Care)
philosophy, we foster a workplace culture built on care, accountability, and respect for others.
We celebrate diversity and welcome applications from people of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and supported.
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📌 Ict Coordinator (Sydney)
🏢 Management & Training
📍 Sydney