Initial 12-Month Assignment with solid potential extension
Sydney, NSW
Onsite (5 Days per Week)
ASAP start date
Enterprise End User Computing (EUC) Environment
About the Role
Green Light is seeking an experienced Desktop Engineer to provide hands‐on End User Computing (EUC) and TechBar support within a large enterprise environment.
This role focuses on delivering high-quality onsite technical support across endpoint devices, Microsoft technologies, collaboration tools, and identity platforms. You will be responsible for troubleshooting desktop and application issues, supporting device lifecycle activities, and ensuring a seamless end‐user experience.
The successful candidate will combine strong technical capabilities with excellent customer service skills and experience supporting enterprise users in fast‐paced environments.
Responsibilities
Provide onsite desktop and TechBar support to end users across a range of technologies
Troubleshoot and resolve hardware, software, operating system, and application‐related issues
Support Windows 11 devices, laptops, desktops, docks, monitors, printers, and peripherals
Support Microsoft 365 applications and collaboration platforms, including Outlook, Teams, OneDrive, and SharePoint
Assist with device provisioning, onboarding, asset management, hardware refresh, and equipment replacement activities
Support endpoint management processes using Microsoft Intune and modern device management technologies
Troubleshoot identity and access issues across Active Directory and Entra ID environments
Manage incidents and service requests through ITSM platforms such as ServiceNow
Support VPN, Wi‐Fi, and general connectivity issues
Assist with meeting room and collaboration technology support where required
Maintain technical documentation and knowledge base articles




Deliver exceptional customer service and ensure timely resolution of support requests
Required Skills & Experience
Proven experience as a Desktop Engineer, EUC Engineer, Desktop Support Engineer, or similar role
Strong experience supporting Windows 11 environments and endpoint devices
Experience supporting Microsoft 365 technologies, including Outlook, Teams, OneDrive, SharePoint, and Office applications
Working knowledge of Microsoft Intune and endpoint management solutions
Experience supporting Active Directory and Microsoft Entra ID environments
Strong troubleshooting skills across hardware, software, and user access issues
Understanding of networking fundamentals, including VPN and Wi‐Fi troubleshooting
Exposure to macOS and Apple device support is desirable
Experience using ServiceNow or similar ITSM platforms
Excellent communication, customer service, and stakeholder engagement skills
Ability to work effectively in a customer‐facing onsite support environment
About Green Light Worldwide
We are an Australian onshore services company that provides technology capability across ANZ and Asia. Our services range from day‐to‐day operational activities, through project delivery, to more strategic and transformational programs.
At Green Light, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We encourage applications from all backgrounds and communities and are dedicated to providing a fair and accessible recruitment process for all candidates. If you require any accommodations during the process, please contact ****** or call *************.
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📌 Desktop Support Engineer (Sydney)
🏢 Green Light Worldwide
📍 Sydney