This role is designed for an experienced accountant who enjoys the commercial and relationship side of the job more than being buried in technical detail. You'll be the senior relationship lead for a portfolio of business owners, bringing together Air's accounting, tax, bookkeeping and CFO teams to make sure clients get the right outcome.
Experience working with hospitality and eCommerce businesses is a plus, but not required for this role.
Your job is to make sure our clients know someone genuinely understand their business, is looking around corners for them, and is making sure they're getting the full value of their relationship with Air.
What will your day look like?
Building strong relationships with business owners, understanding their priorities and leading proactive conversations about their business.
Identifying issues and opportunities early, and connecting clients with Air's accounting, tax, bookkeeping and CFO specialists to help them get the right outcome.
Recognising changes in clients' needs, scope or complexity, and confidently leading conversations about additional support and fees.
Leading the annual Year End Planning and Engagement Review processes for your portfolio, including chairing meetings and ensuring timely client sign-off.
Owning the client experience from induction onwards, working closely with our Operations team to ensure a seamless experience.
Using Air's established systems and workflows to keep commitments moving, reduce manual administration and create more time for meaningful client conversations.
Maintaining clear oversight of your portfolio, delegating effectively and ensuring clients and internal teams know what needs to happen next.




Supporting the Sales team in prospective-client conversations and contributing to events, partnerships and community initiatives.
What you will need to succeed?
6+ years of experience within an accounting firm, ideally across business services, advisory or a client-facing accounting role.
Chartered Accountants (or equivalent) qualification
Have full working rights in Australia
High confidence using Xero accounting software
Excellent verbal and written communication skills
Comfortable working autonomously while maintaining speed, accuracy and accountability
Ability to independently establish and maintain effective working relationships with clients and internal stakeholders
Comfortable communicating with clients and team members both on and offshore
Strong organisation skills with the ability to delegate tasks and prioritise workload accordingly
High attention to detail and demonstrated evidence of the ability to adhere to deadlines
Who are we?
Air Accounting is an award-winning, future-focused firm supporting some of Australia's fastest-growing businesses.
We have, and continue to, invest heavily in AI, proprietary technology and modern operating systems to rethink how accounting work is delivered. This reduces manual administration and creates for time for our team to focus on clients,



commercial thinking and higher-value work.
We were recognised as:
Xero Accounting Partner of the Year
Boutique Firm of the Year – Australian Accounting Awards
Top 10 Outstanding Places to Work
One of Australia's fastest-growing companies
With 70+ ★★★★★ Google reviews, our clients consistently praise the quality of our work and the strength of their relationships.
We manage the entire accounting function for many of our clients — bookkeeping, compliance, CFO services and advisory — using best-in-class cloud technology and integrated solutions.
Our Culture
We hire and promote based on behaviours — not buzzwords. Our culture deck outlines the traits we value most in our team, and these guide how we work every day.
We look for people who:
Put culture first by valuing diverse perspectives, showing respect, and recognising great work
Act client-first, thinking long-term and advocating for what's right
Demonstrate collaborative DNA, communicating clearly and succeeding as a team
Embrace tech-driven thinking, using smart tools and improving processes
Champion continuous improvement, welcoming feedback and challenging assumptions
If you naturally lean into curiosity, accountability and high performance, you'll thrive here.
Annual overseas company Retreat in September
Annual overseas company Summit in March
Centrally located in a beautiful office at 200 George Street, Sydney CBD
Regular team connect events
Working closely with the leadership team
Exposure to fast-growing businesses
Structured development through our 'Air Check-In' program
A high-performing, supportive team environment

📌 Senior Client Success Manager (New South Wales)
🏢 Air Accounting
📍 New South Wales