Come join the team at the new Department of Housing and Works. The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities. We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation. Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people. We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, a young person or a person with a disability seeking support with your application, please reach out to Jobs and Skills WA by calling ********. If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Meg Slattery on ************** or via email at . You can also reach us through the National Relay Service.
When you join us, you can enjoy a variety of benefits, including:
flexible work options, including working from home up to 2 days per week
professional development, training, and on-the-job learning to advance your career
generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
up-to-date workspaces,



where you choose your workspace that assists you to do your best work
access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work
corporate discounts with selected health insurance providers and access to wellness programs
Opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging
About The Role
As a Customer Service Officer, you'll be part of a collaborative team committed to helping Western Australians access secure and affordable housing. In this office-based frontline role, you'll be the first point of contact—providing face-to-face, phone, and written support to clients seeking assistance. You'll offer advice, assess eligibility, and guide individuals through housing options including Public Housing, Community Housing (rental housing managed by local Government or non-Government not-for-profit organisations), and bond assistance (interest-free loans to obtain accommodation in the private rental market). Working closely with internal teams and community partners, you'll help respond to a wide range of housing needs across the state.
About You
Takes pride in delivering outstanding service to customers every time.
Looks for better ways of doing things and has a "can do" approach to solving problems.
Works and gets on with people from all walks of life, including an awareness of cultural sensibilities, and shows respect for cultural differences/needs, in particular of Aboriginal people.
Can be easily understood, often in challenging circumstances, when speaking or writing to others.
Is flexible and ready, willing and able to take on a range of tasks and learn them quickly.
Possesses an ability to work within a team.
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📌 Customer Services Officer (Albany)
🏢 Department of Housing and Works
📍 Albany