Looking for a role where you can shape how critical technology services perform across a large and evolving network? As Service Delivery Manager with MAX, you will influence the reliability, stability and continuous improvement of gaming technology used by venues across South East Queensland. With new venue onboarding and loyalty capabilities creating significant change, this role exists to strengthen operational excellence, elevate service outcomes and ensure technology continues to support business growth.
Your role, your impact
Reporting to the Head of Technology - Gaming Operations, you will lead end-to-end service delivery across gaming technology platforms. This is a hands‐on role suited to someone who enjoys balancing operational delivery, stakeholder engagement and continuous improvement.
Drive end-to-end service delivery across gaming technology platforms
Lead major incident coordination and service restoration activities
Produce operational reporting and actionable service insights
Partner with business, technical teams and external vendors
Support new venue and loyalty capability implementations
What you'll need to succeed
You are a proactive service delivery professional who enjoys being close to the action. You combine operational expertise with strong relationship skills and are comfortable working across both business and technology environments.
Experienced in managed services and internal technology environments




Strong capability across information technology service management practices
Proven ability coordinating major incidents and service outcomes
Ability to influence stakeholders across technical and business teams
Experience managing vendors, service levels and performance
Focus on continuous improvement and operational excellence
Perks that make a difference
Perks that back you up
We know that when we belong, we thrive. That's why we offer:
Time for moments that matter - from birthdays to cultural leave, flexible public holidays, and 5 days bonus leave
18 weeks paid parental leave for every new parent, no matter your role
Ticketing to some of the country's biggest racing and sports events.
Access to our leading wellbeing app and programs to help you be your best
A range of corporate discounts and special offers with leading retailers
A diverse and inclusive culture where everyone belongs
Get to know us
MAX, part of Tabcorp, provides the expertise and services that keep Australia's gaming venues performing at their best. From regulatory guidance to technical and operational solutions, we help hotels, clubs and casinos succeed – while championing secure and responsible gaming for every venue and community. With operations across thousands of venues nationwide, MAX is where you can make a real impact and belong where the action is.
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📌 Senior Manager - Operations (Brisbane)
🏢 Tabcorp
📍 Brisbane