Unique opportunity for motivated, energetic medical secretaryto join a leading specialist orthopaedic clinic dedicated to providing exceptional care and treatment for knee-related conditions. We pride ourselves on delivering high-quality patient care, innovative treatment options, and a supportive workplace culture. Our team of experienced orthopaedic surgeon and healthcare professionals work together to achieve the best outcomes for our patients. We are committed to maintaining the highest standards of medical practice whilst fostering a team-oriented and welcoming environment for our staff.
About the role
We are seeking a detail-oriented and professional Medical Secretary to join our practice in St Leonards, NSW. This is a full-time position administrative role to support our daily clinical operations and ensuring smooth functioning of the practice. As Medical Secretary, you will be the organisational backbone of our clinic, taking phone calls, managing scheduling, correspondence, patient records and supporting our medical team to deliver outstanding patient care. This role is essential to maintaining the efficiency and professionalism of our practice and directly contributes to patient satisfaction and clinical excellence.
Key responsibilities
Managing appointment scheduling, patient confirmations and clinic calendars to optimise patient flow and resource utilisation
Handling phone calls and online enquiries/patient communications with courtesy and professionalism
Managing confidential patient information with discretion and maintaining medical records in compliance with privacy legislation and organisational standards
Processing referrals and managing medical documentation from external healthcare providers
Organising proofreading,



formatting and electronic dispatch of correspondence
Liaising with hospitals, diagnostic imaging facilities and other healthcare providers as required
Reception duties, billing, invoicing and processing and ensuring a welcoming workplace for patients
Preparing clinical files and documentation for consultations and procedures
Ability to work in multiple locations. Main location being St. Leonards, once a fortnight at our inner west location.
Flexibility with working hours
What we're looking for
Previous experience working as a medical secretary or in a similar medical administrative role within a healthcare setting is essential.
Familiarity with medical practice software (Genie) is essential
Strong organisational and time management skills with the ability to multitask and prioritise competing demands
Ability to work accurately with detailed medical information and maintain meticulous records
Excellent written and verbal communication skills
Friendly, professional demeanour with strong interpersonal skills and patient-focused attitude
Reliable, punctual and committed to maintaining high standards of service delivery
What we offer
We are committed to providing our employees with a supportive and rewarding workplace. We offer:
A modern clinic environment with current technology and systems
Competitive remuneration package commensurate with experience and qualifications
Ongoing career development opportunities within the healthcare sector
A team-oriented and respectful team environment with experienced medical professionals
Supportive workplace culture that values work-life balance
Opportunities to develop skills in orthopaedic medical administration
Close to public transport. (Parking space can be discussed if needed.)
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📌 Medical Secretary (Sydney)
🏢 The Knee Institute
📍 Sydney