Provide customer support and manage customer enquiries by processing incoming correspondence
Maintain accurate physical and electronic records
Help ensure customer information is captured and stored in line with records management practises
Provide customer support and manage customer enquiries by processing incoming correspondence
Maintain accurate physical and electronic records
Help ensure customer information is captured and stored in line with records management practises
About Us
Sutherland Shire Council is committed to serving the community through effective customer engagement, reliable information management, and continuous improvement.
This role contributes to the efficient handling of customer correspondence and the integrity of Council's records to support day-to-day service delivery.
About The Role
As a Customer Information Management Officer, you will help ensure customer information is managed accurately and efficiently. You will respond to customer enquiries and process incoming correspondence by scanning, classifying, and registering records so they can be accessed and used in support of Council's Customer Strategy.
Key Responsibilities
The responsibilities of this position include:
Respond to customer enquiries in a professional and timely manner, directing requests appropriately where required.
Process incoming correspondence by scanning, classification, and registration to ensure records are accurate, searchable, and maintained.
Use an Electronic Records & Document Management System to capture electronic and physical records in line with established procedures.
Maintain data quality by applying correct classification and ensuring records are stored consistently.
Who We're Looking For
You will bring demonstrated records management experience and an understanding of how to create, classify, and maintain both physical and electronic records. You will be comfortable working with an Electronic Records & Document Management System and have attention to detail when handling customer correspondence.




Demonstrated experience working in a records management setting.
Demonstrated understanding of records management practises, including the creation, classification, and maintenance of physical and electronic records.
Experience using an Electronic Records & Document Management System for the capture of electronic and physical records.
Experience in the classification of records.
Join our Team and Grow with Us!
Get your application in by *****pm: Sunday 1 November ****
Interview date:
Interviews will be facilitated within 2 weeks of the closing date
Hours of work:
Temporary Part-Time
.
Working 21 hours (3 days) per week on a Monday, Tuesday and Thursday. Opportunity expected to be available for up to 12 months.
To benefit your wellbeing you will have access to fitness passport, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.
Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks, and will also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.
Reach out to Lauren McDonald, Team Leader Customer Service Operations ****** any job specific enquiries.
Alison Wady, Talent Acquisition Business ****** assist with any recruitment related enquiries.
Council is a Child Safe Organisation and is committed to ensuring the NSW Government's Child Safe Standards are incorporated in our procedures, practices, programs, and events.
Sutherland Shire Council values the skills and attributes Veterans can bring to our Council. We understand that transitioning to roles outside of Defence can feel challenging. If you're unsure where to begin or would appreciate guidance throughout the application process, please don't hesitate to contact us.
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📌 Customer Information Management Officer (Sydney)
🏢 the original
📍 Sydney