About Queensland South Native Title Services
Queensland South Native Title Services (QSNTS) is a Native Title Service Provider funded by the Australian Government to assist Traditional Owners in pursuing and exercising their native title rights and interests through the provision of statutory services under the Native Title Act **** (Cth).
We are passionate about the work we do and the values by which we operate. We are committed to building trusted partnerships and walking alongside Traditional Owners, ensuring they have the information, time and support needed to make solid and informed decisions throughout the native title journey.
Our team of professionals is committed to the QSNTS Way: right people, right country, right path.
About the role
The ICT Business Support Analyst plays a key role in keeping QSNTS systems, technology and equipment running effectively and securely, so our teams can deliver high-quality services to Traditional Owners.
Reporting to the Information Systems Coordinator, you will provide skilled systems, technical and business analysis support across the organisation. You will work with staff, management and external ICT providers to resolve issues, analyse business requirements and improve the way our systems and processes work.
A key focus of the role is supporting business process improvement and digital transformation. You will prepare analysis and recommendations on ICT investments, system enhancements and hardware needs. You will also help plan and deliver technology projects, including workflow automation, reporting solutions and system migrations.




Based in Brisbane, this is a full-time, fixed-term position within the Corporate Division. Weekend work is required, and occasional travel within the Southern and Western Queensland region may be required.
Key responsibilities
Provide day-to-day ICT and systems support, escalating to external providers when needed.
Set up, deploy and support ICT hardware, and maintain asset records.
Analyse business processes and recommend system improvements.
Support integrations, workflow automation, reporting and migrations.
Support ICT security, risk, data governance and disaster recovery.
Assist with planning and delivering ICT projects.
About you
A qualification in IT, Information Systems or a related field, and/or substantial relevant experience.
Experience in ICT support, business analysis, troubleshooting and hardware setup.
Experience with Microsoft platforms and business systems; familiarity with MYOB, iManage and Monday.com.
An understanding of information security, privacy, ICT risk and business continuity.
Strong analytical, communication and organisational skills.
Sound judgement and discretion with confidential information.
A current Queensland driver's licence and availability for weekend work.
What we offer
Competitive salary packages and salary sacrifice
Flexible working arrangements
Generous leave, including an additional 7-day paid Christmas/New Year shutdown
Professional development and cultural awareness training
Employee assistance program and well-being initiatives
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