Job Type: Permanent position | Full time position
Job Description
Philled Pty Ltd t/a Jobs & Skills Workinitiatives Join us in building Australia's workforce of the future At Workinitiatives, we're tackling Australia's labour and skills crisis head‐on. Our industry-led jobs and skills platforms connect employers, educators, service providers, job seekers and migration specialists in collaboration with government and industry.
Together, we're creating targeted recruitment and upskilling solutions to build a vibrant, inclusive and sustainable workforce. We exist to build Australia's workforce capabilities with trusted technology that connects jobs, skills, people and migration. With trust and credibility at our core, we operate with integrity, honesty and respect.
Now, we're looking for our next Customer Success Manager to join the team.
Purpose-driven work: be part of a mission to build Australia's workforce capabilities and future-proof industries
Shape how we support users: help us move from high-touch service today to scalable support tomorrow
Career growth: expand your skills and responsibilities as we grow
Flexibility: flexible working arrangements in a collaborative, supportive team
Task & responsibilities
Responding to and resolving user queries on platform functionality, access and technical issues via Intercom, email and phone, and escalating defects to the development team with clear reproduction details
Assessing customer and partner requirements and determining the right platform features, settings and integrations to solve their problems
Setting up and configuring new customer and partner accounts, user permissions and platform access




Configuring and adapting platform workflows, templates and settings to meet users' requirements, and documenting enhancement requests for the product team
Supporting the build, configuration, testing and ongoing maintenance of partner-branded sites, from implementation through to long-term adoption
Monitoring platform usage and data integrity, identifying and resolving discrepancies, and ensuring users are working with the platform efficiently
Delivering onboarding and training, and creating help articles and guides that help users resolve issues independently
Qualification & experience
1+ years' experience in a technical support, customer support, customer success or similar role supporting users of a software platform
Strong troubleshooting skills and the ability to diagnose software issues and explain solutions clearly to non-technical users
Experience with help desk or support tools such as Intercom, Zendesk or similar, and comfort working with data and reporting
A people-focused, proactive approach: you build trust easily, ask good questions and make things happen
Adaptability in a fast-moving start-up setting
If you're curious about workforce development, skills, and how tech can solve big national challenges, you'll love it here.




Ready to make an impact? To be part of a team that values integrity, honesty, empowerment, authenticity and respect, and help us connect jobs, skills, people and migration for Australia's future.
Philled Pty Ltd t/a Jobs & Skills Workinitiatives is a globally scalable next generation jobs & skills technology empowering government, industry, service providers and other stakeholders in the employment ecosystem to meet their workforce challenges and build workforce capacity. Our solutions to stakeholders include: Full featured employment marketplaces Custom-branded jobs and skills platforms, delivering next generation destination sites and career pages to better attract and communicate with candidates Video-enabled technologies to help employers, recruiters, migration specialists and other stakeholders with their talent attraction strategies to stand out, leading the shift to video-first recruitment. A suite of tools including AI job matching to simplify the recruitment process of local and international talent Integration with government and leading employment technologies for better targeting, advertising and workflow management.
A model that pairs big data with deep data to improve driven decisions and workforce planning. An intuitive approach that amplifies reach of opportunities through social media networks, the existing fragmented employment ecosystem and empowering new channels to assist meet skills needs.
Work Type: Full time Salary: $*********** Job Publish: ********** Job Expire: ********** Apply on: Customer Success Manager Job here!
This job is brought to you by .
#J-*****-Ljbffr

📌 Customer Success Manager (Brisbane)
🏢 Sociable Tech
📍 Brisbane