Vater Machinery is a proud, family-owned business with a long-standing reputation for excellence across South Australia. With branches in Saddleworth, Kadina, and Nuriootpa, we support farmers and industry partners with high-quality machinery, parts, and after-sales service.
We are currently seeking a dynamic and experienced Manager to lead our Nuriootpa Service Department. This is an exciting opportunity for a strong leader who thrives in a fast-paced environment and is passionate about delivering exceptional service outcomes.
About the Role
As the Service Manager, you will oversee the daily operations of the service department, ensuring the efficient delivery of high-quality repairs, timely turn-around, solid financial performance, and superior customer satisfaction.
You will lead a skilled technical team, manage service administration and warranty functions, and contribute to continuous improvement across processes and systems. Your ability to balance technical understanding, leadership, and customer service will be key to success.
Key responsibilities include:
Leading and supporting a high-performance technical service team
Managing workshop operations, workflow planning, and labour utilisation
Maintaining service integrity through quality repairs & efficient turnaround times
Managing warranty processes, WIP, invoicing and internal repair orders
Raising purchase orders, sourcing equipment, and preparing quotations
Driving continuous improvement in systems, service standards, and efficiency
Building strong relationships with customers and internal departments




Handling escalated enquiries and ensuring positive customer outcomes
Ensuring WHS compliance and maintaining a safe, well-equipped workshop
About You
You will be an engaging and organised leader who brings professionalism, initiative, and a strong customer focus. You support your team through coaching, direction, shared learning, and clear communication, and you thrive on improving processes to deliver better results.
To succeed in this role, you will have:
Effective people management and leadership skills
Excellent time management, workflow planning, and problem-solving skills
Ability to lead, mentor, and develop high-performing teams
Good customer service skills and experience in problem resolution
Robust / clear communicator with a customer-first mindset
Confidence in using computer systems
A knowledge or interest in agricultural practices
A current motor vehicle licence
We are looking for someone who embodies our core values:
Solution Finders, Respect, Honesty, Best of Breed, and Legacy Builders.
What We Offer
Full-time role with competitive remuneration
Company vehicle (for work purposes) + mobile phone
Product training
Support from a respected SA family-owned dealership
Opportunities to contribute to process improvement and team growth
A positive, safety-focused work environment where your leadership makes a difference
Join the Vater Machinery Team
If you are a motivated leader with a passion for delivering excellent service and developing strong teams, we would love to hear from you.
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📌 Service Manager – Nuriootpa (South Australia)
🏢 Vater Machinery
📍 South Australia