Embrace the free-spirited femininity of Chloé in our new Sydney boutique! We are seeking an experienced Senior Sales Associate to serve as a key ambassador for our Maison, elevate our client experience, and lead by example within our team.
HOW WILL YOU MAKE AN IMPACT?
As a Senior Sales Associate, you are an exemplary ambassador of the Maison who actively welcomes guests into the Chloé family while driving business growth. You will act as a trusted advisor to VIP clients, a mentor to sales associates, and a reliable partner to management in ensuring a seamless client journey and outstanding store performance.
Client Relationship Management & VIP Engagement
VIC Development:
Cultivate, retain, and expand a strong portfolio of Very Significant Clients (VICs) and top-tier luxury shoppers through personalized, bespoke service.
Advanced Clientelling:
Leverage advanced CRM tools and clientelling strategies to create customized outreach, capture client milestones, and drive repeatable, high-value business.
Appointment & Experience Management:
Proactively manage high-level client appointments, private viewings, and tailored follow-ups to maximize satisfaction and loyalty.
Omnichannel & Business Leadership
Brand Ambassadorship:
Demonstrate expert product knowledge across all Chloé categories and storytell the brand's history, craftsmanship, and seasonal collections.
Omnichannel Mastery:
Drive sales across all retail touchpoints by utilizing omnichannel tools and providing an effortless, multi-channel shopping experience.
Business Acumen:
Actively contribute to reaching boutique KPI targets, share feedback on product performance and market trends,



and support commercial initiatives.
Operational Excellence & Mentorship
Floor Leadership & Mentorship:
Lead by example on the sales floor, assisting and coaching junior team members on luxury service standards, selling techniques, and CRM best practices.
Boutique Operations:
Support management in daily floor supervision, stock transfers, inventory control, loss prevention, and strict adherence to Richemont guidelines.
Visual Standards:
Maintain a flawless, luxurious boutique environment adhering to Chloé's visual merchandising standards and brand identity.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Experience:
Proven experience (typically 3–5+ years) as a Sales Associate or Senior Stylist in luxury fashion or high-end retail.
Leadership Capabilities:
Demonstrated ability to mentor peers, lead by example, and support store management.
Clientelling Mastery:
A proven track record of managing a strong VIP client book and achieving consistently high sales results through CRM execution.
Interpersonal Skills:
Exceptional communication, storytelling, and active listening skills with a genuine passion for high-touch service.
Operational Precision:
Strong organizational capabilities, attention to detail, and familiarity with luxury retail operations and omnichannel tools.
HOW DO WE KEEP YOU SMILING?
As a valued Senior Sales Associate in the Chloé community, you are part of a global family that actively champions continuous learning, and career development, providing you with opportunities to grow your leadership trajectory within the Maison and the broader group.
#J-*****-Ljbffr

📌 Senior Sales Associate- Chloé Sydney
🏢 Richemont
📍 Sydney