About the Role
We have an exciting opportunity for an experienced Senior Guest Services Assistant to join our Operations team at our Dysart Village, located in Central Queensland.
Job Description
We have an exciting opportunity for an experienced Senior Guest Services Assistant to join our Operations team at our Dysart Village, located in Central Queensland. Reporting to site management, you will supervise and support the Guest Services team while ensuring the smooth day-to-day operation of front office services. This includes accommodation bookings, room allocations, reservations management, guest arrivals and departures, reporting, retail transactions and general administration. As a senior member of the Guest Services team, you will assist with training and mentoring team members, maintaining data accuracy and delivering a high standard of service to guests and clients. This is a full-time, permanent position working a
14 days on, 7 days off roster (14/7)
.
About the Role
We have an exciting opportunity for an experienced Senior Guest Services Assistant to join our Operations team at our Dysart Village, located in Central Queensland.
Key Responsibilities
Supervise and support the Guest Services team to ensure efficient daily operations
Coordinate guest arrivals, departures, room allocations and reservations processing
Perform check-ins, check-outs and respond to guest enquiries professionally and efficiently
Assist with roster coordination and on-the-job training of Guest Services team members
Ensure reservation data accuracy and compliance with company procedures




Prepare and distribute reports in line with operational requirements
Process retail transactions and maintain accurate cash handling records
Monitor stock levels within reception and retail areas
Build positive relationships with guests and clients while resolving issues promptly
Maintain a safe, professional and welcoming environment for guests and team members
About You
Previous experience in a senior guest services, reservations, accommodation services or front office leadership role
Demonstrated supervisory or leadership experience within hospitality or accommodation services
Experience using accommodation management systems, preferably RMS9 or similar
Strong administration and Microsoft Office skills
Excellent communication and customer service skills
Ability to work in a high-volume, fast-paced environment
Strong organisational, problem-solving and multitasking abilities
Previous remote village, mining or resources accommodation experience (desirable)
Ability to pass a pre-employment medical and drug & alcohol screening
National Police Clearance or willingness to obtain one
Full Australian working rights
What We Offer
Permanent, full time chance
14/7 roster
Total package of $89,****** including a $7,000 DIDO incentive
Accommodation and meals provided whilst on site
Access to on-site gym, recreation facilities and village amenities
Employee rewards, recognition and retail discounts through The Civeo Hive
Employee Assistance Program (EAP) and wellbeing initiatives
Ongoing training, development and career progression opportunities
Supportive team culture with a strong focus on safety
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📌 Senior Guest Service Assistant | Dysart | 14:7 (North Mackay)
🏢 Civeo Australia
📍 North Mackay