MAYDAY Recruitment is excited to be partnering with a globally recognised leader in travel assistance, medical support and travel risk management, seeking compassionate and customer-focused Travel Assistance Case Managers to join their Brisbane team.
This is a unique opportunity to build a rewarding career where you'll support travellers during some of their most challenging moments. Whether assisting with medical emergencies, travel disruptions or urgent support requests, you'll play a vital role in helping people when they need it most.
MAYDAY Recruitment is excited to be partnering with a globally recognised leader in travel assistance, medical support and travel risk management, seeking compassionate and customer-focused Travel Assistance Case Managers to join their Brisbane team.
This is a unique opportunity to build a rewarding career where you'll support travellers during some of their most challenging moments. Whether assisting with medical emergencies, travel disruptions or urgent support requests, you'll play a vital role in helping people when they need it most.
What's in it for you?
Full-time permanent position
Excellent career progression opportunities within a growing global organisation
Comprehensive paid training and ongoing professional development
Hybrid working model with flexibility to work from home after training
Brisbane CBD location
Rotating roster of eight 10-hour shifts per fortnight between 7:00am and 9:00pm
Supportive and collaborative team environment
Complimentary travel insurance and additional employee benefits
Meaningful work where you can make a genuine difference in people's lives every day
The Role
Customer Service




– Respond to inbound calls from travellers requiring assistance, delivering exceptional service and support during stressful situations.
Problem Solving
– Assess customer circumstances and determine the most appropriate course of action to achieve positive outcomes.
Case Management
– Coordinate assistance services, healthcare providers and travel-related support both domestically and internationally.
Communication
– Liaise with travellers, family members, medical professionals and service providers to ensure cases are managed effectively.
Administration
– Maintain accurate records, case notes and customer updates while managing multiple systems simultaneously.
Delivery Focus
– Consistently provide a high standard of customer care while adhering to service standards and operational procedures.
The Ideal Candidate
Demonstrated experience in a customer service, contact centre, travel, healthcare or emergency assistance setting
Strong communication and interpersonal skills, with the ability to build rapport quickly
Exceptional empathy and resilience when dealing with sensitive or emotional situations
Excellent problem-solving and decision-making abilities
Strong attention to detail and ability to accurately manage administration tasks
Confidence using multiple systems while speaking with customers
Ability to remain calm and professional under pressure
Additional language skills such as Spanish, French or Italian would be highly regarded
A genuine passion for helping others and delivering outstanding customer experiences
If you're looking for a career where no two days are the same and your work genuinely makes a difference, we'd love to hear from you!
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📌 Case Manager - Travel Assistance (Brisbane)
🏢 Mayday Recruitment Group
📍 Brisbane