We are seeking an energetic, organised and outcome focussed Customer Service & Sales Coordinator to join our growing business. This is a hands‐on, fast‐paced role suited to someone who enjoys working in a busy environment, managing competing priorities and maintaining a high level of accuracy. You will play an important role in supporting our customers, processing sales orders and coordinating with our production, warehouse and delivery teams to help ensure orders are processed correctly and delivered on time. The successful candidate will be proactive, detail-oriented and comfortable taking ownership of tasks while working collaboratively across the business.
Key responsibilities
Accurately enter and process customer sales orders in the company system
Prepare and organise delivery documentation
Match proof of delivery (POD) slips with sales orders and prepare documentation for invoicing
Ensure completed sales are invoiced accurately and promptly
Maintain accurate digital records, customer information and filing systems
Process customer payments when required
Process Cash Sales and POS payments
Respond to customer enquiries by phone and email in a professional and timely manner
Assist customers with product information, order updates and general sales enquiries
Liaise with suppliers and internal teams to resolve queries and keep customers informed
About you
Exceptional data entry accuracy and attention to detail
Strong organisational and time management skills
The ability to prioritise competing tasks and meet deadlines in a fast-paced environment
Excellent communication and customer service skills
A proactive, positive attitude and a willingness to learn
Robust problem-solving skills and the initiative to follow tasks through to completion
Confidence using computer systems and administrative software
The ability to work independently while contributing positively to a team
A professional and well-presented manner
Previous experience in office administration, customer service, scheduling, order processing or office coordination will be highly regarded
About us
Austral Insulation is a proudly Australian-owned family business that has been operating since ****. We manufacture and distribute insulation solutions across the residential and commercial construction sectors. With a strong commitment to quality, technical expertise and customer collaboration, we strive to be a partner of choice for our customers. Our focus is on delivering dependable service and helping our clients meet their commitments with confidence with a "no ifs" and "no buts" approach.
A hands‐on role within an established and growing Australian-owned family business
A supportive team environment where collaboration and accountability are valued
Opportunities to learn, develop new skills and grow professionally
The opportunity to contribute to a business that takes pride in quality, reliability and excellent customer service
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