Customer Service Assistant – Alterations & Dry Cleaning
Opal Alterations and Dry Cleaning – Belconnen ACT
Casual position with the opportunity to transition to Full-Time or Part-Time
Casual position with the opportunity to transition to Full-Time or Part time
Opal Alterations & Dry Cleaning
We are looking for a friendly, organised, and customer-focused
Customer Service Assistant
to join our welcoming team at our alterations and dry cleaning business.
If you enjoy working with people, have an interest in fashion and clothing, and thrive in a fast-paced environment, we would love to hear from you!
About the Role
You will be the first point of contact for our customers, providing excellent service and helping ensure the smooth day-to-day operation of our store.
Key Responsibilities:
Greet customers and provide friendly, professional service.
Assist customers with garment alterations, dry cleaning, and clothing care enquiries.
Accurately enter customer orders and manage transactions using our store software.
Inspect and tag garments, ensuring customer details and special instructions are recorded correctly.
Coordinate with tailors and dry cleaning staff to ensure orders are completed on time.
Handle customer enquiries, resolve concerns professionally, and follow up when required.
Maintain a clean, organised, and welcoming store environment.
Work collaboratively with team members to deliver an excellent customer experience.
About You
To be successful in this role, you will have:
Excellent customer service skills
and a friendly, approachable manner.
Very good English communication skills
, both spoken and written.




A basic understanding of sewing, garment alterations, clothing, or fashion design.
The ability to learn and confidently use new software and computer systems.
Strong attention to detail and good organisational skills.
The ability to multitask and stay calm in a busy environment.
A reliable, responsible, and positive attitude.
The ability to work independently as well as part of a team.
Previous experience
in retail, customer service, alterations, or dry cleaning is an advantage, but a willingness to learn and a positive attitude are equally important.
What We Offer
A friendly and supportive team environment.
On-the-job training and opportunities to develop new skills.
A varied role in the clothing and fashion industry.
A casual starting position with the opportunity to transition to part-time or full-time employment for the right candidate.
Career Growth Opportunities
We believe in recognising talent and supporting our team members to grow. For the right candidate, there may be opportunities to progress into a
Store Manager
role, with the potential to explore
franchise ownership
opportunities in the future.
How to Apply
If you are ready to join our team, we would love to hear from you!
Please send us your resume along with a brief introduction about yourself and your relevant experience. You can email us directly at *****@ or Apply through Seek.
We look forward to meeting you!
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📌 Style-Savvy Customer Service Associate - Alterations & Dry Cleaning (Melbourne)
🏢 Opal Alterations and Dry Cleaning
📍 Melbourne